OPERATIONS ASSOCIATE (MAKATI)

Bank of the Philippine Islands (BPI); Lipa; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading financial institution is looking for an Operations Associate to assist in transaction processing, control and risk management, and customer service. Ideal candidates should have a Bachelor's Degree in Business Administration or related fields, with strong verbal and written communication skills. Fresh graduates are encouraged to apply. The position may require being assigned to Makati or neighboring areas.

Qualifications

• Knowledge in banking operations and digital platforms.
• Familiarity with basic accounting principles.
• Fresh graduates are welcome to apply.

Responsibilities

• Contact accountholders for transaction verifications.
• Maintain compliance with internal policies and regulatory requirements.
• Ensure timely service delivery to internal customers.

Skills

Verbal communication

Written communication

Analytical skills

Teamwork

Education

Bachelor’s Degree in Business Administration or related disciplines

Job description

Overview

Operations Associate assists the Digital Operations Officer in various auxiliary operations such as downloading and extractions of various Mobius reports, contacting clients regarding various transactions and other operational tasks that are consistent with the Bank’s business objectives, internal policies and procedures, controls and regulatory standards.

Major Responsibilities

• Operations and Transaction Processing – Contacts accountholders for certain transactions involving their digital accounts
• Control and Risk Management - Maintains an acceptable level of digital operations consistent with internal policies, procedures, standards and regulatory requirements
• Customer Service - Ensures consistent and timely delivery of services to internal customer

Qualifications

• Bachelor’s Degree, preferably in Business Administration or related disciplines
• Fresh graduates are welcome to apply
• Knowledge in banking operations, products and services including its digital platforms
• Knowledge in basic accounting
• Proficiency in verbal and written communication
• Team player and can work with other people
• High level of integrity; Reliable and trustworthy; Takes accountability
• Excellent analytical skills
• Willing to be assigned Makati or near areas.