Operations Assistant

WOTLINK; Quezon City; Remote; PHP 100,000 - 400,000; Full time

Job summary

WOTLINK is seeking a motivated Operations Assistant to streamline administrative processes and enhance efficiency. The ideal candidate will proactively manage support tickets, communicate professionally, and display strong attention to detail, contributing to a collaborative remote team environment.

Qualifications

• Proficiency in spoken and written English.
• Tech-savvy with ability to quickly learn new tools.
• Dependable, organized, with strong attention to tasks.

Responsibilities

• Assist with support ticket management and client communications.
• Lead and execute tasks with minimal supervision.
• Monitor tasks and project progress for timely completion.

Skills

Communication Proficiency

Attention to Detail

Time Management

Technical Proficiency

Adaptability

Job description

Best job on the Internet if you want to work from home and love technology. Grow your career at WOTLINK.au.

WOTLINK is a Tech Managed Services Provider (MSP) providing hassle-free Tech services to Small Business in Australia.

Position title: Operations Assistant
Reports to: Operations Manager
Estimated Work Hours: 35 hours per week (9.00am – 5.00pm AEST)

Required Tasks

• Assist during morning triage by adding or updating information in relevant support tickets

• Proactively assist in the review of large volumes of support tickets with diligence and attention to detail

• Sending and following up of client emails and creating new support tickets

• Utilise office software and scheduling tools to streamline administrative processes

• Provide timely support to the team by addressing queries and requests efficiently and effectively

• Take initiative in leading and executing tasks independently with minimal supervision

• Identify workflow challenges and assist in the implementation of practical solutions to enhance efficiency

• Maintain team calendars to ensure seamless scheduling and effective time management

• Ensure accuracy and consistency in documentation, scheduling and communications

• Monitor tasks, deadlines and project progress to ensure timely completion

• Uphold confidentiality and professionalism when handling sensitive or private information

• Handle incoming and outgoing phone calls and emails with a high level of professionalism and timeliness

• Maintain comprehensive and accurate records to support smooth daily operations

Key Behavioural Expectations

Active Participation – Attend and contribute to daily Team Triage meetings (via video conference at 0900 AEST daily) as well as other meetings, discussions and collaborative efforts as required

Communication Proficiency – Demonstrates proficiency in both spoken and written English, ensuring clear, professional and effective communication across all channels.

Gracious and Service-Oriented – Consistently displays a respectful, helpful and client-focused attitude in all interactions

Technical Proficiency – Tech-savvy mindset with the ability to quickly learn and embrace new tools and systems with minimal guidance, showing adaptability and a commitment to continuous learning

Strong Attention to Detail – Consistently ensures accuracy in work, particularly in documentation and communications.

Punctuality & Preparedness - Arrives on time and prepared for shifts and meetings equipped with the necessary information or materials

Reliability – Dependable in completing tasks accurately and on time, contributing to team success

Time Management – Effectively organises tasks to meet deadlines and maintain productivity

Adaptability – Responds positively to changes in priorities, tools or team dynamics, demonstrating flexibility and resilience

Important Notes

Team Identification – Ability to identify and operate as part of the team, using the designated ‘[e-mail]’ email address for all official communications

Communication Tools – A Teams Calling softphone with a direct line will be provided by WOTLINK for professional communication

Team Commitment – Seeking someone who is enthusiastic about being part of the WOTLINK journey, contributing meaningfully to the team and sharing in its ongoing success

Career Growth – Ideal for a candidate who is motivated to grow professionally and take on higher duties over time.

Technical Requirements – Candidate must supply their own Windows device and have access to a reliable high-speed internet connection.