Operations and Support Officer (with ROPA experience)

OwnBank; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

OwnBank is seeking an Operations professional in Metro Manila to support daily operations, monitor SLAs and KPIs, and drive process improvements. The role emphasizes governance, risk, and cross-functional collaboration within a dynamic financial services environment.

The ideal candidate will have 3–4 years of relevant experience, excellent organizational and communication skills, and the adaptability to thrive in a fast-paced setting.

Qualifications

• Bachelor's degree required.
• ROPA experience preferred.
• 3–4 years of relevant experience.
• Strong organizational and communication skills.
• Ability to adapt to the environment.

Responsibilities

• Support the daily operations of the Operations Division and ensure efficient service delivery.
• Monitor operational performance, SLAs, and KPIs.
• Assist in implementing operational policies, procedures, and process improvements.
• Ensure compliance with BSP regulations, internal policies, and governance requirements.
• Coordinate RCSA, KRI, CAPA, and audit requirements.
• Prepare operational reports, dashboards, presentations, and management updates.
• Coordinate cross-functional projects, operational initiatives, and stakeholder activities.
• Monitor operational risks, investigate incidents, and recommend corrective actions.
• Maintain operational documentation, SOPs, and approval records.
• Coordinate with internal departments, vendors, and external partners to support operational requirements.
• Support business continuity, operational transformation, and continuous improvement initiatives.
• Perform other duties and special projects assigned by the Operations Manager.
• Coordinate with other business units in terms of follow up and other regulatory requirements.

Skills

Strong organizational skills

Strong communication skills

Adaptability

Education

Bachelor's degree

Job description

Roles and Responsibilities:

1. Support the daily operations of the Operations Division and ensure efficient service delivery




2. Monitor operational performance, service legal agreements (SLAs), and Key Performance Indicators (KPIs)




3. Assist in implementing operational policies, procedures, and process improvements




4. Ensure compliance with BSP regulations, internal policies, and governance requirements




5. Coordinate Risk and Control Self-Assessments (RCSA), Key Risk Indicators (KRI), CAPA, and audit requirements




6. Prepare operational reports, dashboards, presentations, and management updates




7. Coordinate cross-functional projects, operational initiatives, and stakeholder activities




8. Monitor operational risks, investigate incidents, and recommend corrective actions




9. Maintain operational documentation, SOPs, and approval records




10. Coordinate with internal departments, vendors, and external partners to support operational requirements.




11. Support business continuity, operational transformation, and continuous improvement initiatives




12. Perform other duties and special projects assigned by the Operations Manager




13. Coordinate with other business units in terms of follow up and other regulatory

Qualifications:

• Any related bachelor's degree




• With ROPA experience




• 3-4 years relevant experience




• Strong organizational and communication skills




• Ability to adapt to the environment