Operational Finance Assistant - VQH

DSV Road GmbH; Parañaque; On-site; PHP 223,000 - 335,000; Full time

Job summary

DSV is seeking a Process Assistant – Vendor Query Handling in the Philippines. The role focuses on customer service and communication to manage vendor inquiries via tickets, emails, or calls, including reconciliation and remittance details.

Ideal candidates have a finance-related degree, at least 6 months in freight/logistics support or customer service, and proficiency in SAP, MS Office, and English. You will follow defined processes and maintain documentation to ensure efficient service

Qualifications

• Graduate of Finance, or related field.
• Experience: minimum 6 months in related field; freight/logistic support or customer service advantageous.
• Must be able to communicate well in English.

Responsibilities

• Handle daily tasks as assigned by process leads.
• Ensure timely processing and validation of Cherwell tickets.
• Update trackers and monitoring sheets accordingly.
• Perform processes per required specifications.
• Comply with legal provisions in the operating area.
• Update, collect, sort and archive documents per team rules.
• Perform other official orders related to tasks and goals.

Skills

Time pressure management

Ownership

Detail oriented

Process observation & improvement

Analytical skills

Teamwork

MS Office advanced

English communication

Clear query writing

Tools & methods knowledge

Innovation management

Project management

Knowledge sharing

Education

Graduate of Finance or related field

Tools

SAP

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Title

Process Assistant – Vendor Query Handling

Job Description

The role involves skills in customer service and communication to handle vendor query through tickets and emails or voice calls. It includes activities such as statement of account reconciliation,providing payment remittance, correction request and vendor account changes.

Tasks and responsibilities

• 1. Ability to perform daily task as assigned by process leads
• 2. Ensures timely processing and validation of Cherwell tickets
• 3. Updates trackers and monitoring sheets accordingly
• 4. Performance of processes in accordance with specified requirements.
• 5. Compliance to processes in accordance with the legal provisions on the area of operation.
• 6. Updating, collecting, sorting and archiving of documents generated during operation according to the rules in the Team
• 7. Performance of any other official orders related to the tasks and objective position.

Education

Graduate of Finance, or related field

Experience

Minimum of 6 months experience in related field, having background/exposure in freight and logistic support, customer support, is an advantage

Skills

• 1. Working under time pressure and with minimum supervision2. Strong sense of ownership and accountability
• 3. Highly focused, detail oriented and well developed self-organizational skills
• 4. The critical observation of the process and the implementing of new solutions
• 5. Analytical skills
• 6. Teamwork
• 7. Knowledge of SAP at a good level
• 8. Ability to write and raise queries in a clear and comprehensive message
• 9. Must be able to communicate well in English language
• 10. Ability to use the tools, technology and methods in the field area of work enough to effectively improve the efficiency of services rendered
• 11. Ability to use the particular methods of work (recommended by the globally recognized designmethodologies - any of them), troubleshooting
• 12. Innovation management, project management in order to increase efficiency and quality of the delivered service
• 13. Effectively share knowledge and experience with other members of the team with the aim ofraising the competence of colleagues
• 14. Knowledge of MS Office (Word, Excel, Power Point) at advanced level, enabling e.g. sorting and filtering data, conditional formatting cells, creating pivot tables / graphs, vertical search data, validate / consolidating and grouping data

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.