OpenText StreamServe Senior Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Accenture in the Philippines is seeking an OpenText Exstream Developer to design, develop, and maintain customer communication solutions. The role requires hands-on experience with OpenText Exstream V16+ and OpenText Communication Builder to deliver CCM integrations.

You will translate business requirements into scalable CCM implementations, configure templates and workflows, and collaborate with stakeholders and technical teams to ensure robust, well-documented solutions.

Qualifications

• Hands‑on experience with OpenText Exstream V16 or higher.
• Experience with OpenText Communication Builder.
• Experience developing CCM solutions.
• Experience integrating Exstream/CCM with front‑end and enterprise systems.

Responsibilities

• Design, develop, enhance, and maintain CCM templates and communications.
• Develop CCM solutions using OpenText Communication Builder.
• Translate business requirements into scalable CCM implementations.
• Configure templates, documents, and workflows based on business needs.
• Support integration of OpenText solutions with other enterprise systems.
• Troubleshoot issues across templates, documents, and integrations.
• Collaborate with stakeholders and technical teams through the lifecycle.

Skills

Exstream V16+

Communication Builder

CCM solutions

integration with enterprise systems

Job description

We are looking for an OpenText Exstream Developer to join our team and support the design, development, and maintenance of customer communication solutions. The ideal candidate will have hands‑on experience with OpenText Exstream V16 or higher and OpenText Communication Builder, with a strong understanding of Customer Communication Management (CCM) solutions and enterprise system integrations.

Key Responsibilities

• Design, develop, enhance, and maintain customer communication templates using OpenText Exstream V16+.
• Develop communication solutions using OpenText Communication Builder.
• Translate business and functional requirements into scalable and maintainable CCM solutions.
• Configure and customize templates, documents, and communication workflows based on business requirements.
• Support the integration of OpenText solutions with front‑end applications and other enterprise systems.
• Troubleshoot application, template, and integration‑related issues and provide appropriate solutions.
• Collaborate with business stakeholders, technical teams, and other developers throughout the development lifecycle.
• Follow development standards and ensure solutions meet functional and technical requirements.

Required Skills & Qualifications

• Hands‑on experience with OpenText Exstream V16 or higher.
• Experience with OpenText Communication Builder.
• Experience developing Customer Communication Management (CCM) solutions.
• Experience integrating OpenText Exstream or CCM platforms with front‑end and enterprise systems.
• Ability to understand business requirements and translate them into technical solutions.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Good communication and collaboration skills, with the ability to work effectively with both technical and business teams.