Opco Program Coordinator (Nighshift)

Allegis Group Services, Inc.; Manila; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Allegis Global Solutions (AGS) in Manila is seeking an Opco Coordinator to join a fast-paced team. You will manage and coordinate staffing processes and provide first-level support to internal managers and leaders for operating companies.

Responsibilities include tracking placement and invoices, supporting account managers and recruiters with VMS documentation, maintaining client communications, and monitoring SLAs.

Qualifications

• 0-2 or more years of staffing and/or MSP experience.
• Bachelor’s Degree required.
• Excellent analytical and problem-solving skills.
• Excellent documentation and follow-up skills.
• Strong determination to impact performance.
• Time management and high attention to detail.
• Excellent verbal and written communication skills.
• MS Office skills; able to use common tools.
• Must be amenable to night shift and hybrid work (Ortigas Pasig).

Responsibilities

• Assist Allegis Operating company with placement and invoice tracking via email.
• Support Account Managers and Recruiters with VMS documentation through the full cycle.
• Document client responses and track resolutions to completion.
• Maintain and update spreadsheets reflecting changes.
• Provide status updates to leadership via email.
• Monitor contract SLAs, invoicing, and compliance.
• Investigate inquiries and provide timely resolutions.

Skills

Analytical skills

Problem-solving

Documentation

Communication

Time management

Detail-oriented

MS Office

Education

Bachelor’s Degree

Tools

MS Office/Tools

Job description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.

Responsibilities:

• Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
• Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
• Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
• Maintain and update the spreadsheet to reflect appropriate changes.
• Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
• Conduct research and analysis to resolve inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
• Action failed delivery notifications and any customer requests made in response to EID invoice emails

Qualifications

• 0-2 or more years of staffing and/or MSP experience
• Bachelor’s Degree
• Excellent analytical and problem-solving skills.
• Excellent documentation and follow-up skills.
• Strong determination to impact performance
• Time management, high attention to detail, self-motivated and perseverance
• Excellent verbal and written communication skills
• MS Office/Tools- advanced skills
• Must be amenable to work on nightshift and hybrid work setup (office is based in Ortigas Pasig area)

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.