On-Site Customer Service Pro — Quezon, Night Diff & Training
Alorica Philippines
14 days+
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Benefits offered by this job
Job summary
A customer service company in Quezon City is seeking candidates for an on-site position. This role offers salary ranges from ₱18K to ₱37K monthly and is open to fresh graduates and those without BPO experience. Responsibilities include answering customer inquiries, resolving issues, and processing orders. The company provides extensive training and numerous employee benefits including performance bonuses and paid leave.
Qualifications
- No BPO experience needed, training provided.
- Open to fresh graduates, SHS/HS grads, college undergrads, vocational grads.
- Skills in customer service and teamwork are essential.
Responsibilities
- Answer customer inquiries via phone, email, or chat.
- Resolve complaints and provide effective solutions.
- Process orders, payments, and refunds.
- Assist with product and service support.
- Maintain accurate customer records in the system.
- Communicate clearly and follow company guidelines.
- Upsell or cross-sell products and services.
- Coordinate with other teams for issue resolution.
- Meet performance and quality metrics.
- Gather and relay customer feedback.
Skills
English Language
Customer Service
Problem Solving
Team Player
Call Centre
Back Office Support
People Skills
Technical Skills
Strong Work Ethic
Organizational Skills
Education
High/Senior High School
Job description
A customer service company in Quezon City is seeking candidates for an on-site position. This role offers salary ranges from ₱18K to ₱37K monthly and is open to fresh graduates and those without BPO experience. Responsibilities include answering customer inquiries, resolving issues, and processing orders. The company provides extensive training and numerous employee benefits including performance bonuses and paid leave.
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