Onsite IT Operations Lead

Global Virtuoso; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Global Virtuoso seeks an experienced Onsite IT Supervisor to oversee day‑to‑day IT operations and provide technical leadership for employees. This role focuses on reliable infrastructure, issue resolution, asset management and enabling staff with the tools they need to work effectively.

The ideal candidate will be a technically capable problem‑solver who enjoys people interaction, can juggle multiple requests, and take ownership of onsite IT operations in a fast‑paced environment.

Qualifications

• 3+ years in IT support, systems admin, desktop support, or similar role.
• Experience supervising or coordinating IT staff preferred.
• Strong troubleshooting and problem‑solving skills.
• Experience with Windows computers and business apps.
• Knowledge of networking fundamentals (TCP/IP, Wi‑Fi, DNS, DHCP, VPN).
• Familiarity with Microsoft 365, cloud apps and security basics.
• Excellent communication and documentation skills.

Responsibilities

• Supervise day‑to‑day onsite IT support and operations.
• Provide hands‑on technical support for hardware, software, networking, and user access.
• Troubleshoot desktop, laptop, printer, network, and peripheral issues.
• Serve as primary onsite escalation point for technical problems.
• Manage onboarding/offboarding, accounts, devices, and access.
• Install, configure, maintain, and troubleshoot IT equipment.
• Monitor network connectivity and onsite reliability.
• Coordinate with vendors and external IT providers as needed.
• Maintain IT documentation, assets, and service standards.
• Prioritize help desk requests and ensure timely resolutions.
• Assist with software updates, patches, and system maintenance.
• Support cybersecurity best practices and backups.

Skills

IT support

Systems administration

Desktop support

Windows

Networking basics

Active Directory

Microsoft 365

Cloud apps

IT security

Documentation

Onsite leadership

Vendor coordination

Tools

Microsoft Entra ID / Azure AD

Intune

Active Directory

Endpoint management tools

IT ticketing systems

Job description

Global Virtuoso seeks an experienced Onsite IT Supervisor to oversee day‑to‑day IT operations and provide technical leadership for employees. This role focuses on reliable infrastructure, issue resolution, asset management and enabling staff with the tools they need to work effectively.

The ideal candidate will be a technically capable problem‑solver who enjoys people interaction, can juggle multiple requests, and take ownership of onsite IT operations in a fast‑paced environment.