Online Customer Service Representative

FitFocusPH Online Shop; Rizal; Remote; PHP 100,000 - 400,000; Full time

Job summary

An online retail company is seeking a Customer Service Representative to respond to customer inquiries, assist with product information, and resolve complaints. Required qualifications include a Bachelor's degree in Business Administration or a related field, along with 1-3 years of experience in customer service. This role offers remote work with flexible hours.

Qualifications

• 1-3 years of experience in customer service or account management roles.
• Strong communication, problem-solving abilities, patience, and a customer-oriented mindset.

Responsibilities

• Respond to customer inquiries via email and chat.
• Assist with product information, order status, and returns.
• Resolve complaints and provide satisfactory solutions.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.

Skills

Customer service

Account management

Digital marketing

Technical skills

Organizational skills

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

• Respond to customer inquiries via email and chat.
• Assist with product information, order status, and returns.
• Resolve complaints and provide satisfactory solutions.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Stay updated on product knowledge and company policies.

• Educational Qualifications: A Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• Experience Level: Candidates should have 1-3 years of experience in customer service or account management roles.
• Skills and Competencies: Proficiency in customer service, account management, digital marketing, technical skills, and organizational skills.
• Responsibilities and Duties: Assist customers, manage accounts, resolve issues, and promote products online.
• Working Conditions: Remote work with flexible hours, requiring stable internet access.
• Qualities and Traits: Strong communication, problem-solving abilities, patience, and a customer-oriented mindset.