On-Site Server Operations & Maintenance Lead
Glints
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Job summary
Glints in Laguna seeks a hands-on On-Site Operations & Maintenance Engineer to support day-to-day operation, maintenance, troubleshooting, and lifecycle management of high-density server clusters in Southeast Asia. You will work with server hardware, Linux/Windows Server, network connectivity, and incident response, guiding junior technicians and ensuring SLA-aligned performance.
The role requires 3+ years of data center experience, familiarity with multiple vendor servers, DCIM/BMS, and strong
Qualifications
- Diploma or Bachelor’s degree in IT, Computer Engineering, EEE, Networking or related discipline.
- Minimum 3 years’ experience in data center operations, server infrastructure, hardware maintenance, or field engineering.
- Hands-on experience with enterprise servers (Dell, HPE, Lenovo, Supermicro, Inspur, H3C, or equivalent).
- Knowledge of server systems, storage, cabling, switches, optics, power distribution, and rack-level troubleshooting.
- Working knowledge of Linux/Windows Server environments, networking basics, and diagnostic tools.
- Experience with ticketing, monitoring, and asset management systems.
- Strong analytical, documentation, and communication skills; able to perform under operational pressure.
Responsibilities
- Support reliable 24/7 operation and maintenance of server clusters and IT infrastructure.
- Perform installation, racking, cabling, hardware replacement, firmware updates, diagnostics, and preventive maintenance.
- Troubleshoot server, storage, network, OS, and connectivity issues; escalate as needed.
- Monitor cluster health, alarms, capacity, and performance using DCIM, BMS, ticketing, and monitoring systems.
- Guide junior technicians during operations, maintenance windows, incident response, and deployments.
- Maintain accurate records of assets, spare parts, maintenance history, and incident tickets.
- Develop and improve SOPs, MOPs, EOPs, troubleshooting guides, and shift handover documentation.
- Coordinate with operators, network teams, OEMs, logistics providers, and customers for smooth issue resolution.
- Participate in shift coverage, on-call support, emergency response, and disaster recovery drills.
- Identify opportunities to simplify, standardize, automate, and improve operational processes.
Skills
Education
Tools
Job description
Glints in Laguna seeks a hands-on On-Site Operations & Maintenance Engineer to support day-to-day operation, maintenance, troubleshooting, and lifecycle management of high-density server clusters in Southeast Asia. You will work with server hardware, Linux/Windows Server, network connectivity, and incident response, guiding junior technicians and ensuring SLA-aligned performance.
The role requires 3+ years of data center experience, familiarity with multiple vendor servers, DCIM/BMS, and strong
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