Omnichannel Systems Specialist (12-month contract)

Satellite Office; Pasig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Satellite Office in the Philippines seeks an Omnichannel Systems Specialist to support and manage the eCommerce ecosystem, with emphasis on Shopify, PIM, and POS integrations. You will liaise with vendors and internal teams, troubleshoot bugs, and guide omnichannel projects across online and in-store channels.

The role requires coordinating with retail operations, handling ticketing workflows, and participating in product-specific training to optimize the customer experience.

Qualifications

• Experience with Shopify Front-End and Back-End administration.
• Experience in liaising with Shopify vendors and external partners.
• Familiarity with PIM systems and product data management.
• Experience with eCommerce analytics and tracking tools.

Responsibilities

• Support and manage the omnichannel eCommerce ecosystem.
• Coordinate with retail operations for online and in-store integration.
• Troubleshoot system bugs and drive vendor/internal ticket resolutions.
• Work with POS and OMS integrations and training.

Skills

Shopify administration

eCommerce platforms

API integrations

Google Tag Manager

POS integration

PIM systems

OMS / POS

Klaviyo

Nosto

Google Analytics

Tools

Comestri

Ommni

NewStore

Klaviyo

Nosto

Google Tag Manager

Job description

Position Overview

The Omnichannel Systems Specialist will support and manage the organization's eCommerce ecosystem, ensuring seamless integration between online and in-store retail operations. The role requires strong exposure to Shopify, product information management systems, and retail technology platforms.

Key Requirements

eCommerce & Shopify

• Strong background supporting eCommerce platforms, particularly Shopify.
• Experience with both Shopify Front-End and Back-End administration.
• Ability to liaise with Shopify vendors and external partners.
• Experience in website support, merchandising, and personalization initiatives.

Systems & Integrations

• Understanding of API integrations without requiring hands-on coding skills.
• Knowledge of technical integrations related to search functionality and search pages.
• Familiarity with Google Tag Manager and its application within eCommerce environments.
• Experience identifying, troubleshooting, and configuring system bugs.

Product & Inventory Management

• Understanding of Product Information Management (PIM) systems.
• Experience working with Product Inventory Management tools.
• Exposure to Point of Sale (POS) systems and their integration with eCommerce platforms.
• Ability to navigate and support omnichannel retail systems.

Retail Operations

• Retail industry background with exposure to both online and in-store sales environments.
• Strong understanding of how eCommerce systems integrate with physical retail operations.
• Experience working with retail teams and managing requests through ticketing systems.
• Willingness to participate in product-specific training.

Work Schedule

• Resource should be available to work outside regular business hours when required.
• Expected to support out-of-hours deployments during critical releases or high-priority activities.

Interview Process

• Scenario-based interview to assess technical knowledge and problem-solving capabilities.
• Focus areas will include Shopify, omnichannel integration, PIM systems, POS integration, and retail eCommerce operations.

Key Attributes Sought

• eCommerce specialist with strong retail systems exposure.
• Ability to manage cross-functional stakeholder relationships.
• Strong understanding of omnichannel customer experiences and supporting technologies.
• Comfortable operating in a fast-paced retail environment.

Required Skills & Technical Stack

• eCommerce platform: Shopify (mandatory requirement)
• PIM: eg. Comestri or Ommni
• OMS / POS: NewStore
• ESP: Klaviyo
• Personalisation: Nosto
• Analytics / tracking: Google Tag Manager, Google Analytics
• Digital marketing platforms: Meta, Google Ads, Google Merchant Centre, TikTok, Pinterest, Lexer
• Triage discipline: able to work through API/log-level evidence to determine whether a fault is vendor-side, internal config, or dev/integration code, before escalating
• Vendor management across 10+ external partners; comfortable owning tickets end-to-end (scoping, prioritisation, backlog, testing, internal training/documentation)