Officer, Service Analyst 2

Citibank (Switzerland) AG; Taguig; Hybrid; PHP 469,000 - 725,000; Full time

Job summary

Citi Philippines in Taguig is seeking an Officer, Service Analyst 2 – C10 for a hybrid role. The position focuses on workflow analysis of customer service processes, developing and maintaining reports, and supporting compliance-driven reporting across product lines.

You’ll work to ensure accurate reporting and assist with policy gaps and risk management. The ideal candidate has 0-2 years in related roles, strong communication skills, and a Bachelor’s degree.

Qualifications

• 0-2 years of experience in a related role.
• Bachelor’s/University degree or equivalent experience.
• Effective verbal and written communication skills.
• Ability to exchange information in a clear and concise way.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements.
• Write specifications for new report programs, spreadsheets and other devices to produce reports.
• Develop and prepare reports and records relating to a particular project.
• Provide basic assistance within a specific section of the customer service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend appropriate actions to resolve identified problems and assist with risk management and policy gaps.

Skills

Verbal communication

Written communication

Clarity

Unbiased mindset

Team collaboration

Education

Bachelor’s degree

Job description

## Officer, Service Analyst 2Apply: Hybrid: Taguig Philippines: Full time: Posted Today: 26998273At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.**Shape your Career with Citi** Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.We’re currently looking for a high caliber professional to join our team as **Officer**, **Officer, Service Analyst 2 – C10** - Hybrid (Internal Job Title: Service Analyst 2 - C10) based in **Taguig** Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:•Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.•We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.•Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.•We have a variety of programs that help employees balance their work and life.In this role, you’re expected to: The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. •Design and analyze moderately complex reports to satisfy management requirements•Write specifications for new report programs, spreadsheets and other devices to produce reports• Develop and prepare reports and records relating to a particular project• Provide basic assistance within a specific section of the company's customer service function•Develop and maintain working knowledge of industry practices and standards• Recommend appropriate actions to resolve identified problems, as needed• Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**As a successful candidate, you’d ideally have the following skills and exposure:**• 0-2 years of experience in a related role• Basic level of experience in a related role (combination of education/experience)• Ability to exchange information in a clear and concise way• Effective verbal and written communication skills• Demonstrated ability to remain unbiased in a diverse working environment• Bachelor’s/University degree or equivalent experienceWorking at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career, apply for this role at Citi today