Nuvali Customer Care Specialist iRecruit Engage 2027

Concentrix; Santa Rosa; On-site; PHP 246,000 - 379,000; Full time

Job summary

Concentrix in the Philippines is seeking a customer service professional to support inbound inquiries and provide effective resolutions. You will clarify needs, demonstrate empathy, greet customers professionally, and maintain knowledge of client products and services.

The role requires careful documentation, teamwork, and flexibility to rotate shifts as needed. Applicants should have a high school diploma with 3–6 months of relevant experience, strong communication skills, and solid computer

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrates patience with a pleasant, professional demeanor.
• Ability to rotate shifts as needed.
• Additional location/program requirements may apply.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve queries.
• Listen attentively, show empathy, and build rapport with customers.
• Greet customers courteously and professionally per procedures.
• Maintain knowledge of client products and/or services.
• Prepare complete and accurate work; notation of accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services where appropriate.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referencing published materials or escalating to senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Patience

Attention to detail

Shift flexibility

Empathy

Computer skills

Education

High school diploma

Job description

Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES• Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verballyINDIA• Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independentlyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.