NSE Support Specialist

Seapeak; Makati; On-site; PHP 450,000 - 750,000; Full time

Job summary

Seapeak is seeking a qualified professional to provide day-to-day NS Enterprise support and contribute to project work within our marine operations team. You will assist in system testing, report development, user training, and ensure NS-related activities align with our processes onboard vessels and in the office.

The role requires a strong marine engineering background, analytical thinking, and excellent communication skills to support PMS, Hull Manager queries, and NS system administration.

Qualifications

• Marine engineering background and formal training.
• Strong analytical and problem-solving abilities.
• Proven ability to respond to customers effectively.
• Extensive knowledge of maintenance processes and NS modules.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide day-to-day support for NS Enterprise and related projects.
• Assist in system testing, report development, and user training.
• Act as first-level support for PMS and Hull Manager queries.
• Handle NS system administration and user account management.
• Coordinate NS testing with Advanced User and report issues to IT.

Skills

Marine engineering

Analytical skills

Problem solving

Time management

Decision making

Research skills

Customer service

Interpersonal skills

Education

Marine engineering degree

Tools

NS Enterprise

SSRS

Job description

Responsible for providing day-to-day support to NS Enterprise and other NS-related project work. Main responsibilities are the deployment of NS support tasks including change requests, data coordination, general support, and other related project work. Other responsibilities are to assist in system testing, report development, user training, and all other NS-related activities.

Major Responsibilities

• Treat safety and environmental compliance as a top priority in all activities.
• Develop and maintain a good understanding of Seapeak business processes, vessel operations and maintenance activities relevant to supporting NS Enterprise.
• Act as first-level support for PMS and Hull Manager queries, providing guidance and troubleshooting as required.
• Carry out NS system administration, including the creation and management of seafarer NS user accounts.
• Troubleshoot issues relating to equipment, spare parts, inventory and counters, escalating system-related issues to IT where appropriate.
• Submit support requests and report NS application errors and system issues as required.
• Ensure NS documentation and guidance accurately reflect the procedures followed onboard vessels and within the office.
• Conduct NS user training as required.
• Manage SSRS report subscriptions and associated administration.
• Support the Advanced User in assessing new ABS-NS software releases, upgrades, hotfixes and patches, including upgrades to the NS Enterprise production vessel environment.
• Coordinate system testing with the Advanced User and report identified issues to IT.
• Carry out functional and release-note testing for NS Enterprise upgrades and changes.
• Ensure all system changes are carried out in accordance with Seapeak's Management of Change (MOC) procedure.
• Review standard jobs and maintenance strategies against applicable legislative requirements, Seapeak's Safety Management System and manufacturers' guidelines, implementing approved changes within NS.
• Support special projects, including dry-dock standard jobs and Hull Manager preparation.
• Support the Operations Team with dry-dock planning and execution, including assisting with the compilation of specifications within NS, carrying out yard cost comparisons and acting as cost controller when required.
• Escalate and review NS administration concerns with the line manager as appropriate.
• Undertake other duties, responsibilities and activities that may reasonably be assigned in line with the requirements of the role.

Requirements (Knowledge, Skills & Abilities)

• Have strong marine engineering background in training and work experience.
• Demonstrates analytical, problem solving, time management, decision making, and research skills.
• Have the ability to respond positively to customers in an effective manner.
• Have extensive knowledge of planned maintenance processes, business processes, NS system overall, and modules used.
• Excellent interpersonal and communication skills.