Non-Voice Customer Service Representative at Concentrix Taguig

Concentrix; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer service company in Taguig is seeking a Non-Voice Customer Service Representative. This role entails assisting customers through chat and email, ensuring satisfaction and loyalty. Candidates must possess a High School Diploma and strong English communication skills. No prior experience is required, making this an excellent opportunity for fresh graduates. The position is full-time and on-site in Metro Manila.

Benefits

Employee Recognition and Rewards

Government Mandated Benefits

Qualifications

• No experience required; fresh graduates are welcome.
• Must be patient, empathetic, and able to handle challenging situations.

Responsibilities

• Assist customers via chat and email to resolve inquiries.
• Provide exceptional customer service to ensure satisfaction.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service processes.
• Stay updated on products and services.

Skills

Proficient in English

Strong communication skills

Education

High School Diploma or equivalent

Job description

Non-Voice Customer Service Representative at Concentrix Taguig

Concentrix

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

• Assist customers via chat and email to resolve inquiries and issues promptly.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Maintain detailed records of customer interactions and issues.
• Collaborate with team members to improve service processes and customer experience.
• Stay updated on products and services to provide accurate information to customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Proficient in English language; strong communication skills
• Qualities and Traits: Patient, empathetic, and able to handle challenging situations
• Working Conditions: Must be adaptable to a fast-paced environment and flexible working hours

Working Location

Uptown BGC. H353+895, 8th Avenue, Makati City, 1634 Metro Manila, Philippines