Non-Voice Account in Concentrix Taguig | Customer Service Representative

Concentrix; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading customer service firm in Metro Manila is seeking individuals to assist customers with inquiries via non-voice channels. The ideal candidates have a high school diploma and 0–2 years of experience in customer service. Responsibilities include resolving issues, maintaining customer records, and collaborating with teammates to enhance service quality. Applicants with strong communication skills and a positive attitude are encouraged to apply.

Qualifications

• Customer service experience of 0–2 years.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries via non-voice channels.
• Deliver outstanding customer service and resolve issues.
• Maintain accurate customer records and document communication.
• Collaborate with team members for service improvement.

Skills

Proficiency in English language

Strong communication skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Assist customers with inquiries via non-voice channels such as email and chat.
• Deliver outstanding customer service while resolving issues in a timely manner.
• Maintain accurate customer records and ensure all communication is documented.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer handling skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent;
• Experience Level: 0–2 years of experience in customer service;
• Skills and Competencies: Proficiency in English language, strong communication skills;
• Qualities and Traits: Positive attitude, empathy, and willingness to learn;
• Working Conditions: Fast-paced environment with a focus on customer satisfaction;