NOC Team Lead (Mid Shift and Permanent Work From Home)

SCALABLE OS CORP.; Metro Manila; Remote; PHP 1,800,000 - 3,000,000; Full time

Job summary

SCALABLE OS CORP. is seeking a technically strong Team Lead to head our Philippines-based NOC team. This hands-on leadership role combines workload and technical duties, setting standards by doing.

You will be the senior technical presence on shift and the local contact for the Head of NOC in the UK. If you prefer keyboard work to meetings and want to lead while staying hands-on, this role is for you.

Qualifications

• Senior or lead capacity—shift lead, technical lead, or team lead.
• Hands-on with critical network and Linux infrastructure.
• Experience in financial services, MSP, or co-location environments.
• Familiarity with trading infrastructure and market session awareness.
• ITIL knowledge or demonstrated practice is a plus.

Responsibilities

• Lead the Philippines shift, manage workload, queues, and team performance.
• Act as senior escalation point for P1/P2 incidents to resolution.
• Enforce NOC standards and change discipline with clear updates.
• Own shift handover and ensure documented next steps.
• Mentor engineers and support onboarding programs; contribute to post-incident reviews.
• Escalate with clear summaries to Head of NOC.

Skills

Network & Security

Linux & Virtualization

Scripting (Bash)

Python scripting

IPsec VPN

vSRX/Firewalls

OpenNebula

VMware ESXi/vCenter

DNS/DHCP/VoIP basics

Structured incident management

NOC operations

English communication

Tools

Juniper

AWS/Azure basics

IPtables/nftables

FortiGate/ pfSense

Equinix ECX Fabric

Job description

SUMMARY

We are looking for a technically strong Team Lead to head our Philippines-based NOC team as part of a follow-the-sun operating model. This is a hands-on, working lead role you will carry a technical workload alongside your leadership responsibilities. You set the standard by doing, not by directing.

You will be the senior technical presence on shift, the first escalation point for your team, and the local point of contact for the Head of NOC in the UK. If you are more comfortable with a keyboard than in a meeting room, and you want to lead a team without leaving the technical work behind, this role is designed for you.

JOB RESPONSIBILITIES

• Lead the Philippines shift — own workload distribution, queue management, and team performance during your working hours

• Act as the senior technical escalation point — take ownership of complex P1 and P2 incidents and drive them to resolution

• Apply and enforce company NOC standards — structured ticket updates, correct incident prioritization, change request discipline

• Own shift handover — ensure incoming engineers are briefed and every in-flight incident has a clear next step documented

• Develop the team around you — mentor engineers on the job, identify skill gaps, and support the structured onboarding programme

• Contribute to post-incident reviews and root cause analysis

• Escalate appropriately to the Head of NOC — with a clear situation summary, actions taken, and a specific ask

QUALIFICATIONS

• Network & Security track

  • BGP and WAN routing — peer state diagnosis, route advertisement, path selection

  • Juniper EX switching and SRX firewalls — CLI, VLANs, security policy, zone management

  • IPsec VPN — IKE Phase 1/2 diagnosis, tunnel re-establishment

  • Cross-connects and Equinix ECX Fabric — physical and logical layer

  • DDoS mitigation concepts and escalation

  • iptables / nftables and virtual firewalls (vSRX, FortiGate-VM, pfSense)

• Linux & Virtualization track

  • Linux administration — Ubuntu and RHEL, system health, performance diagnosis, log analysis

  • OpenNebula — VM management, host-level diagnosis

    • VMware vSphere — ESXi and vCenter, VM lifecycle operations

  • Bash scripting (essential) and Python scripting (preferred)

  • IPsec VPN on Linux — Strongswan, libreswan

  • Virtual firewall deployment and management on hypervisors

• Required across both tracks

  • TCP/IP and OSI model — structured fault isolation from the bottom up

  • Network monitoring platforms — alerting, triage, suppression, escalation

  • ITIL-aligned incident and change management — applied, not just theoretical

  • Structured ticket discipline — clear, accurate, and auditable updates

  • Strong written English — able to produce customer-facing updates and escalation briefs under pressure

• NOC, network operations, or Linux infrastructure experience

• Senior or lead capacity — shift lead, technical lead, or team lead

• Deep hands-on experience in either technical track defined above

• Working knowledge of the complementary technical track

• Financial services, MSP, or co-location environment experience

• Nice to have

  • ITIL Foundation or demonstrable applied ITIL knowledge

  • Vendor certification in primary track (JNCIA/JNCIS, CCNA/CCNP, RHCSA or equivalent)

  • Familiarity with trading infrastructure and market session awareness

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.

• Should be amenable to a permanent mid-shift schedule.