Night-Shift SSDI Case Manager And Client Advocate

Select VoiceCom; Cebu City; Vor Ort; PHP 279.000 - 391.000; Vollzeit

Zusammenfassung

Select VoiceCom in Cebu City is seeking an SSDI Case Management Agent to support existing law firm clients through the Social Security Disability claims process. You will handle inbound/outbound calls, answer status questions, liaise with SSA/DDS, and document updates in NEOS. The role requires 2–3+ years of BPO customer service, excellent English, and on-site night-shift availability. Previous legal or SSDI exposure is a plus, with a strong emphasis on accurate record-keeping and client

Qualifikationen

• 2–3+ years of BPO customer service experience.
• Excellent English language skills.
• On-site night-shift availability.

Aufgaben

• Handle inbound and outbound calls to support SSDI cases.
• Answer status questions for clients and law firms.
• Liaise with SSA/DDS and coordinate case updates.
• Document updates and case notes in NEOS.

Kenntnisse

BPO customer service

Call center experience

English proficiency

Tools

NEOS

Jobbeschreibung

Job Description:

Select VoiceCom in Cebu City is seeking an SSDI Case Management Agent to support existing law firm clients through the Social Security Disability claims process. You will handle inbound/outbound calls, answer status questions, liaise with SSA/DDS, and document updates in NEOS. The role requires 2–3+ years of BPO customer service, excellent English, and on-site night-shift availability. Previous legal or SSDI exposure is a plus, with a strong emphasis on accurate record-keeping and client