Night-Shift Patient AR Collections Pro (Healthcare Finance)

Amazon Inc.; Pasay; On-site; PHP 360,000 - 600,000; Full time

Job summary

Amazon Healthcare is growing its Revenue Cycle team in Pasay. We seek a Patient AR Collections professional to reach out to patients with open balances, educate admins and patients on insurance benefits, and handle complex billing queries.

You will use 1Life’s tasking system to support admins, review balances, and ensure timely, accurate billing while maintaining SLAs. A Bachelor’s degree and 1+ year in AR/RCM are required, with US healthcare exposure preferred.

Qualifications

• Completed Bachelor’s degree in any field.
• At least 1 year in Accounts Receivable/Patient Financial Service in RCM operations.
• Experience in US healthcare and insurance landscape preferred.
• Exposure to Coordination of Benefits and Eligibility.

Responsibilities

• Proactively reaching out to patients with open balances and assisting them with payment options.
• Assisting admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service.
• Educating admins and patients to better understand health insurance benefits through open balances.
• Answering patient inquiries for complex billing cases and questions.
• Investigating claims through insurance to ensure they were processed according to the patient benefit plan via internal tools.
• Reaching out to patients when bill payments were unable to be processed to offer options for resolution.
• Supporting One Medical through processes aimed at empowering our patients to resolve any financial responsibilities.
• Reviewing and reconciling patient and insurance balances for accuracy.
• Managing the member statement process, by ensuring bills are efficiently and accurately sent.
• Maintaining service level agreements in response time to admins and patients.

Skills

Accounts Receivable

Patient Financial Service

RCM operations

Insurance verification

Eligibility

Prior authorization

Customer service

Communication skills

Education

Bachelor’s degree in any field

Tools

Oracle Financials

SAP

Job description

Amazon Healthcare is growing its Revenue Cycle team in Pasay. We seek a Patient AR Collections professional to reach out to patients with open balances, educate admins and patients on insurance benefits, and handle complex billing queries.

You will use 1Life’s tasking system to support admins, review balances, and ensure timely, accurate billing while maintaining SLAs. A Bachelor’s degree and 1+ year in AR/RCM are required, with US healthcare exposure preferred.