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A major telecommunications firm in the Philippines seeks a Network Operations Engineer specializing in Fault/Incident Management. The role involves monitoring network alarms, troubleshooting incidents, and ensuring efficient incident resolution in a fast-paced environment. Suitable candidates will possess a Bachelor's in Telecommunications or IT and have strong diagnostic skills. Join Globe Telecom, Inc. to be part of a team dedicated to enhancing digital lifestyles and connectivity.
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At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
DUTIES AND RESPONSIBILITIES:
Monitors and acknowledges alarms at Alarm Management System (AMS)/ Element Management system (EMS) for Core network
Create fault tickets for Network Incidents and Outages
Performs first line troubleshooting of alarms, outages, network quality / performance issues
Updates status of all open tickets and clears immediately upon restoration of fault
Escalates incidents to support group for incidents needed onsite support
Provides regular and timely information on the status of incidents until resolution
Resolves complaints endorsed by Service Desk
Updates status of all open tickets and clears immediately upon restoration of fault
Implements activities/work requests assigned by Team Leaders based on agreed schedule and quality standards
Implements changes for network rollout, project related/adhoc activities and provides feedback to proponent thru email
Performs vertical and horizontal escalation during instances of network outages or degradation
KPIs:
Resolve incidents and complaints within the target SLA
Implements Network changes endorsed by engineering and SICE accurately within the specified time
TOP 3-5 DELIVERABLES:
Resolution of alarms, outages and complaints
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom, Inc.(Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.
Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.
Our principal shareholders areAyala Corp.and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.
Purpose
In everything we do, we treat people right to create a Globe of Good.
Vision
We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
Mission
We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.