Network Operations Engineer

Globe Telecom, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

A major telecommunications firm in the Philippines seeks a Network Operations Engineer specializing in Fault/Incident Management. The role involves monitoring network alarms, troubleshooting incidents, and ensuring efficient incident resolution in a fast-paced environment. Suitable candidates will possess a Bachelor's in Telecommunications or IT and have strong diagnostic skills. Join Globe Telecom, Inc. to be part of a team dedicated to enhancing digital lifestyles and connectivity.

Qualifications

• Experience in Fault/Incident Management is crucial.
• Familiarity with Alarm Management Systems (AMS) is preferred.
• Capable of performing first-line troubleshooting.

Responsibilities

• Monitor and acknowledge network alarms.
• Create and update fault tickets for incidents.
• Provide timely information on incident status.

Skills

Incident Management

Troubleshooting

Alarm Monitoring

Communication

Network Stability

Education

Bachelor's Degree in Telecommunications or IT

Job description

Network Operations Engineer page is loaded

Network Operations Engineer

Apply locations 10F Valero Telepark time type Full time posted on Posted 14 Days Ago job requisition id R0000017317

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

As a Network Resource Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages. You will be responsible for creating fault tickets, performing first-line troubleshooting, escalating incidents as necessary, updating ticket statuses, and implementing changes and activities based on schedule and quality standards. Your role also involves providing timely information on incident status, resolving complaints, and collaborating with support groups and team leaders to ensure efficient incident resolution and network stability.

DUTIES AND RESPONSIBILITIES:

• Monitors and acknowledges alarms at Alarm Management System (AMS)/ Element Management system (EMS) for Core network

• Create fault tickets for Network Incidents and Outages

• Performs first line troubleshooting of alarms, outages, network quality / performance issues

• Updates status of all open tickets and clears immediately upon restoration of fault

• Escalates incidents to support group for incidents needed onsite support

• Provides regular and timely information on the status of incidents until resolution

• Resolves complaints endorsed by Service Desk

• Updates status of all open tickets and clears immediately upon restoration of fault

• Implements activities/work requests assigned by Team Leaders based on agreed schedule and quality standards

• Implements changes for network rollout, project related/adhoc activities and provides feedback to proponent thru email

• Performs vertical and horizontal escalation during instances of network outages or degradation

KPIs:

• Resolve incidents and complaints within the target SLA

• Implements Network changes endorsed by engineering and SICE accurately within the specified time

TOP 3-5 DELIVERABLES:

• Resolution of alarms, outages and complaints

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

About Us

Globe Telecom, Inc.(Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders areAyala Corp.and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.