Network Operations Analyst II NOC

Global Payments Inc.; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking an Operations Analyst II to join our Technical Operations team and help shape the future of global commerce.

You’ll support the administration of reports and predictive tools that drive performance and scheduling decisions for production files. Ideal candidates hold a Bachelor's degree in IT or business, typically with 2 years of relevant experience in IT or the bankcard industry.

Qualifications

• Bachelor's degree in Information Technology or Business related field.
• Typically minimum 2 years relevant experience.
• Information Technology field and/or bankcard industry experience.
• Bonus: CA, BMC or IBM suite of products experience.

Responsibilities

• Assist in creating business metric reports across mainframe and distributed environments.
• Develop and maintain predictive models to optimize scheduling and production file coordination.
• Administer automation products and maintain data and spreadsheet reporting.
• Provide training to production teams and gather data for trending, decisioning, and reporting for go-lives.
• Identify run-time tuning opportunities and work with teams to resolve issues and improve performance.
• Provide operational support for business continuity and conversion activities.
• Maintain clear communication with internal partners on critical issues.

Education

Bachelor's degree in Information Technology or Business related field

Job description

Job Description:

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Operations Analyst II to join our ever evolving Technical Operations team and help shape the future of global commerce.

What you’ll own

• Assists with the administration and creation of business metric reports across mainframe and distributed environments that determine processing performance for Senior and Executive Management. Assists with developing and maintaining predictive modeling tools to enhance performance related to scheduling, prioritization, and coordination of production files by proactively assessing processing performance and future client needs.
• Administers automation products, applications, and business processes by utilizing built-in tools to maintain data and spreadsheet reporting.
• Assists with providing training and communicates to production teams and gathers data for trending, decisioning, and reporting to ensure smooth "go live" when new systems or processes are moved to production.
• With guidance, identify tuning opportunities to improve run-time optimization and work with the business/ application team to remedy issues. Participate in the development and maintenance of analytical tools utilizing statistical data to identify opportunities for improvement and consistency across multiple environments.
• Provide operational support for all Business Continuity activities and conversion/ deconversion activities.
• Maintain a continuous line of communications, keeping internal partners informed of all critical issues.

What you’ll bring

• Bachelor's Degree; Relevant Experience or Degree in: Information Technology or Business related study; relevant experience in lieu of education
• Typically Minimum 2 Years Relevant Exp
• Information Technology Field and/ or Bankcard Industry

It’s a bonus if you have

• IT or Business related study
• 4 Years Relevant Exp
• Operations experience with CA, BMC or IBM suite of products

This is a good opportunity to bring in some of our values and behaviors

• Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
• Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact.
• Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always we, never me. We’re determined to succeed together.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections– it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.