Network Head

Our Clients; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Our Clients is seeking an experienced NOC leader to direct a 7+ strong monitoring team in a 24/7 production environment, driving incident response and escalation management. You will own APM and telemetry workflows, configuring real-time dashboards and alert logic with Dynatrace and SolarWinds, while performing capacity analysis and trend reporting to prevent outages.

Collaborating with software, infra, and vendor teams, you will translate telemetry into clear executive updates and uphold

Qualifications

• Bachelor's degree in CS, IT, Engineering, or related field.
• Experience with ITIL v3/v4 service management processes (certification desirable).
• Leadership experience with NOC or 7+ direct reports.

Responsibilities

• Lead a 7+ person monitoring team in a 24/7 NOC setup.
• Manage shifts, rosters, and incident response workflows with escalation management.
• Develop SOPs and drive ITIL-aligned service management and continuous learning.
• Design, tweak and build real-time dashboards and alerting using Dynatrace and SolarWinds.
• Translate telemetry into executive-facing performance reports and collaborate cross-functionally.

Skills

Team Leadership

Shift & Escalation Management

Operational Standards

Executive Reporting

Communication

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

ITIL v3/v4 experience

Tools

Dynatrace

SolarWinds

Job description

Key Responsibilities

24/7 NOC & Operational Leadership

• Team Leadership & Scale: Direct, mentor, and manage a team of 7+ monitoring specialists and engineers operating within a 24/7 NOC framework.
• Shift & Escalation Management: Oversee shift scheduling, operational rosters, and incident response workflows, serving as the senior escalation point for critical performance degradations.
• Operational Standards: Maintain standard operating procedures (SOPs), drive ITIL-aligned service management, and foster continuous learning within the team.

APM, Dashboarding & Telemetry Optimization

• Tool Configuration: Drive hands-on design, tweaking, and custom creation of real-time monitoring dashboards and alerting logic using Dynatrace and SolarWinds.
• Proactive Monitoring: Establish performance thresholds, Service Level Objectives (SLOs), and baseline metrics across infrastructure, network, and software environments.
• Trend & Capacity Analysis: Perform capacity planning, anomaly detection, and root-cause analysis to prevent outages before end-user disruption occurs.

Strategic Communication & Governance

• Executive Reporting: Translate complex telemetry, performance data, and system outages into clear, business-impact assessments for executive stakeholders.
• Cross-Functional Collaboration: Partner with software engineering, infrastructure, and vendor teams to drive performance optimization and architecture alignment.

Requirements

Education & Accreditations

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• ITIL Framework: Practical experience with ITIL v3 or v4 service management processes (certification is desirable but not mandatory).

Leadership & NOC Experience

• Team Management: Proven track record leading technical engineering or operations teams of 7 or more direct reports.
• 24/7 Operations: Direct experience managing Network Operations Center (NOC) facilities or high-availability 24/7 production monitoring environments.

Technical Tooling Mastery

• Core APM / NOC Platforms: Mandatory, hands-on experience with Dynatrace and/or SolarWinds (NPM, APM, custom metrics).
• Dashboarding & Alerting: Verified hands-on capability in building, tweaking, and customizing real-time operational dashboards and alert rules.

Core Competencies & Personal Attributes

• Communication: Outstanding oral and written communication skills; confident in expressing technical opinions and advocating for operational improvements.
• Balanced Leadership: Demonstrates strong interpersonal balance - a collaborative follower of enterprise direction and an empowering leader for technical teams.