MSP Support Technician (Nigh shift)

First Focus IT; Pasig; Hybrid; PHP 100,000 - 400,000; Full time

Job summary

A leading Managed Service Provider in the Philippines seeks a candidate with 3+ years of MSP experience for troubleshooting and onboarding client systems. This role requires a calm demeanor, excellent documentation skills, and fluency in English. Flexible night shift hours are necessary, and the position offers competitive benefits, including HMO coverage and professional development opportunities.

Benefits

Competitive salary

HMO coverage

1:1 coaching access

25 paid leave days

Employee Referral Program

Social events and celebrations

Qualifications

• 3+ years of MSP experience and strong troubleshooting abilities.
• Willingness to work night shift hours.
• Ability to document processes accurately and thoroughly.

Responsibilities

• Set up client systems and tools effectively.
• Coordinate with internal teams to ensure smooth onboarding.
• Document processes in IT Glue.

Skills

MSP experience

Troubleshooting skills

Comfort with PSA/RMM tools

Microsoft 365 and Active Directory

Windows Server and Exchange knowledge

Documentation skills

Fluent English

Calm under pressure

Tools

ConnectWise Manage

SolarWinds

IT Glue

Huntress

Datto

Auvik

Job description

Overview

You’ve been in the game for a while.

You know how to troubleshoot without breaking a sweat, juggle multiple tasks without dropping the ball, and keep clients calm even when things get messy.

You’re the steady hand, the quiet fixer, the one who gets things done right the first time.

We’re First Focus—Australia’s top Managed Service Provider (Cloud Tango says so, 8 years running). With 300+ technical professionals across Australia, New Zealand, and the Philippines, we’ve grown consistently for over 15 years by hiring great people and giving them the support they need to thrive.

️ Why You’ll Love This Role

Responsibilities

• Setting up client systems and configuring tools like a pro—onboarding is your playground
• Owning the onboarding checklist and keeping tasks on track (no loose ends on your watch)
• Coordinating with internal teams to make sure every setup runs smooth, not scrambled
• Troubleshooting tech hiccups during onboarding—calmly, thoroughly, and with zero drama
• Spotting bigger issues and flagging them for future fixes (or adding them to the roadmap for Blair to sell)
• Documenting everything in IT Glue and other systems—because good notes save lives (and tickets)
• Provisioning and configuring systems for new clients like it’s second nature
• Keeping clients informed with clear, friendly email updates—no ghosting, no jargon
• Working closely with Blair and the US-based tech team to make onboarding seamless
• Assisting with extra technical projects when they pop up—because you’re not just here to tick boxes
• Making sure documentation is accurate, complete, and compliant—because details matter

What You’ll Bring

• 3+ years of MSP experience and troubleshooting skills that make weird issues wish they hadn’t shown up
• Comfort with PSA/RMM tools like ConnectWise Manage & RMM—you know your way around a dashboard
• Microsoft 365 and Active Directory? You speak fluent admin
• A solid grip on Windows Server, Exchange, and networking—because you’ve seen what happens when DHCP goes rogue
• Written and spoken English so clear, even the trickiest ticket feels understood
• A calm head, sharp eye, and a love for clean documentation—compliance is your middle name
• Willingness to work night shift hours—you’re the steady hand when the sun’s down
• Bonus XP for experience with SolarWinds, IT Glue, Huntress, Datto, Auvik, and other tools that make life easier
• Oh, and did we mention written and spoken English, 'cause that's a must have!

What You’ll Get

• Competitive salary and benefits
• ???? HMO coverage from day one—including one dependent
• Free access to Uprise—1:1 coaching with qualified psychologists or counselors
• 25 paid leave days annually
• ‘Never Stop Growing’ culture—training, certifications, and career development
• Php 20,000 Employee Referral Program
• Social events, EOFY and Christmas celebrations
• Hybrid work setup in Ortigas or Alabang

Neurodiverse? We’ve Got You.
We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

Apply now and bring your quiet (or noisy) brilliance to the night.