MSP Engineer L3 | Permanent WFH and Night Shift Schedule

SCALABLE OS CORP.; Makati; Remote; PHP 400,000 - 700,000; Full time

Job summary

SCALABLE OS CORP. is seeking an L3 Support Engineer in Makati to rapidly respond to technical issues from end-users. You will remediate alerts, vulnerabilities, patches, and perform remote deployments while coordinating with engineers and client contacts.

The role requires strong communication, documentation, and the ability to work in a fast-paced environment, including after-hours support as needed. Proficiency with Hyper-V/VMware is essential.

Qualifications

• Experience with Microsoft Server 2008+ and related server management.
• Strong documentation and communication skills are required.
• Ability to work under pressure in a client-facing environment.
• Experience with Hyper-V and VMware virtualization platforms.

Responsibilities

• Remediate alerts from monitoring platforms.
• Remediate security vulnerabilities from security team.
• Address missing patches from centralized service team.
• Assist with remote deployment tasks before physical deployment.
• Troubleshoot hardware & software issues remotely for end-users.
• Update server OS and firmware on devices as required.
• Troubleshoot Hyper-V and VMware hypervisors.

Skills

Microsoft Server 2008+ experience

Documentation

Communication

Teamwork

Time management

Customer support

Tools

Hyper-V

VMware

Job description

About the role

The L3 Support Engineer role is a fast-paced technical support resource specializing in the immediate response to technical issues presented by end-users.

Key responsibilities

• Remediate alerts presented from the company's monitoring platforms
• Remediate security vulnerabilities provided by the company security team
• Remediate missing patching and updates presented by the company's centralized service team
• Assist with remote deployment tasks such as installation of applications, system configuration, etc., before physical deployment
• Perform remote troubleshooting of hardware & software issues submitted by end-users
• Perform system and appliance updates such as Server OS upgrades, network device firmware updates, and other hardware updates
• Hyper-V and VMware hypervisor troubleshooting and upgrades
• Assist with after-hours configuration changes submitted by the company engineers
• Engage with the client, vendor, or company contacts in events of emergency outages as defined by escalation plans unique to each client
• Document problem resolution and the entire process within the company's ticketing platform

About you

• Effectively communicate company value proposition and suite of offerings
• Arrive on time or early to the office, client meetings, and training sessions
• Maintain a professional demeanor under stress
• Adhere to client standard operating procedures
• Strong listening skills
• Strong documentation
• Effectively communicate technical information to non-technical audiences
• Operate effectively in a team environment
• Manage time effectively and operate with minimal supervision
• Microsoft Server 2008+ experience