MS Technical and Process Trainer

Indra Group; Philippines; On-site; PHP 446,000 - 893,000; Full time

Job summary

Indra Group in the Philippines is seeking an MS Technical and Process Trainer to design, develop and deliver comprehensive training programs for service desk and technical staff. This on-site role partners with clients, managers and team leaders to align programs with project goals.

You will run needs assessments, refreshers, onboarding, and certifications, and establish performance metrics to drive knowledge retention and service desk performance.

Qualifications

• Experience designing and delivering training programs for technical teams.
• Ability to assess skill gaps and create targeted learning plans.
• Strong collaboration with clients and managers to align training with goals.
• Proven track record of improving knowledge retention and on-the-job performance.

Responsibilities

• Design, develop, and deliver training for service desk, L2, SME staff.
• Conduct needs assessments and refreshers to close skill gaps.
• Onboard new team members with structured training.
• Create and update training materials and manuals.
• Collaborate with stakeholders to align training with project goals.
• Track metrics like completion rates and satisfaction.

Skills

Training design

Facilitation

Needs assessment

Stakeholder management

Performance measurement

Job description

MS Technical and Process Trainer

Location: Philippines, 00, PH

Profile: Methodologies

Required experience:

Working mode: On-site

• Design, develop, and deliver comprehensive training programs for service desk, L2, SME, and other personnel within the project.
• Conduct training needs assessments to identify skill gaps and training requirements.Organize and conduct regular refresher training sessions to ensure continuous improvement and knowledge retention.
• Facilitate the onboarding process for new team members, ensuring they are well-integrated and equipped with the necessary skills and knowledge.
• Develop and update training materials, manuals, and documentation to support training initiatives.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
• Work closely with clients, managers, team leaders, and other stakeholders to align training programs with project goals and objectives.
• Gather feedback from trainees and stakeholders to continuously improve training programs and methodologies.
• Collaborate with the Indra training team to explore, coordinate, plan, and recommend certifications to the team.
• Establish and track performance metrics for trainers, including trainee satisfaction scores, training completion rates, knowledge retention rates, and the impact of training on service desk performance.
• Execute a monthly process and knowledge exam to identify opportunities for further training and development.