MISP CFC Excellence Lead - Ops & Standards

Pfizer; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Pfizer is seeking a CFC Excellence Manager (Customer Facing Colleague) to drive standardisation and continuous improvement for MISP markets including the Philippines. You will align cross-market needs, synchronise cluster activity and turn recurring issues into actionable improvements with GOSC and partners.

The role requires deep experience in commercial operations, segmentation/targeting, incentive compensation and CRM planning, with 7+ years in pharma or similar regulated industries.

Qualifications

• Experience in commercial operations, field-force operations or a shared-services interface role.
• Strong knowledge of segmentation, targeting, territory, incentive compensation, customer relationship management and customer engagement planning.
• Process standardisation, PMO and data-consolidation capability, including advanced Excel proficiency.
• Strong stakeholder management across markets and shared-services teams.
• Typically 7+ years of relevant experience in pharma or a comparable regulated industry.

Responsibilities

• Build the MISP CFC Excellence roadmap from needs surfaced by CE&I Managers and local CFC and Sales leads.
• Act as the cluster operational interface to the Global Operations Service Center (GOSC) for territory design, incentive compensation, customer engagement planning and customer relationship management processes.
• Run the cluster HCP/HCO segmentation and targeting process: set common standards and refresh cycles, coordinate GOSC delivery, and work with CE&I Managers on local validation, on behalf of the CE&I Lead.
• Track the quality and timeliness of GOSC outputs, consolidate cross-market issues, coordinate escalations and identify opportunities to improve accuracy, turnaround, process discipline and standardisation.
• Explore and progressively standardise ways of working across markets, while preserving legitimate market differences.
• Synchronise cluster cycle calendars, including segmentation refresh, incentive payout, territory realignment and customer engagement planning cycles.
• Partner with local leads on cluster incentive plan and contest strategy, aligned with business priorities and global policy; lead in-cluster implementation of new CFC systems, processes and policy changes.

Skills

Commercial operations

Segmentation & targeting

Incentive compensation

CRM & customer engagement planning

PMO & data consolidation

Job description

Pfizer is seeking a CFC Excellence Manager (Customer Facing Colleague) to drive standardisation and continuous improvement for MISP markets including the Philippines. You will align cross-market needs, synchronise cluster activity and turn recurring issues into actionable improvements with GOSC and partners.

The role requires deep experience in commercial operations, segmentation/targeting, incentive compensation and CRM planning, with 7+ years in pharma or similar regulated industries.