MIS Specialist - Clark, Pampanga (PowerBI, Tableau, VBA, Macros, Excel)

TASQ Staffing Solutions; Angeles; On-site; PHP 600,000 - 720,000; Full time

Job summary

A leading staffing solutions company is seeking a Process Specialist - MIS for their Clark site. The role involves staffing optimization, forecasting models, and strong analytical support. Candidates should have at least 3 years of experience in RTA/WFM, preferably in BPO settings, with proficiency in reporting tools like PowerBI and Tableau. Attractive benefits include HMO, quarterly bonuses, and career development opportunities.

Benefits

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Qualifications

• At least 3 years' experience in RTA/WFM.
• Front end RTA experience required; backend WFM experience is a plus.
• Must have BPO work experience.

Responsibilities

• Ensure business partner's workforce is staffed optimally.
• Build effective working relationships with business partners.
• Generate volume forecasts for clients' inbound contact center.

Skills

Reporting tools

Proficiency in PowerBI

Proficiency in Tableau

Excel

VBA

Macros

Education

College graduate

Job description

About the job: Process Specialist - MIS (Clark) | Onsite

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually

Requirements:

• At least 3 years' experience in RTA/WFM.
• Front end RTA experience is required, back end WFM experience is a plus.
• Must have BPO work experience
• Proficiency in reporting tools like PowerBI, Tableau, VBA, Macros, Excel
• College graduate

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
• Provide resource planning oversight to one or more divisional business units; engage as a trusted advisor, anticipating issues and opportunities.
• Build effective working relationships with business partners; proactively communicate trends or concerns and make data-supported recommendations.
• Work with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; determine how changes to the drivers of business activities will ultimately affect staffing needs.
• Generate volume forecasts for clients' inbound contact center and/or processing departments; maintain and update forecasting models using both standard and advanced statistical techniques.
• Continuously assess staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; create awareness within the business as needed and make recommendations for any necessary action.

This job posting does not indicate that it is expired or no longer accepting applications, so it appears to be active.