Member Service Assistant- NCR Branch (Camp Crame)

Public Safety Savings and Loan Association, Inc. (PSSLAI); Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Public Safety Savings and Loan Association, Inc. (PSSLAI) in the Philippines seeks a Member Service Assistant. The role drives sales and membership growth in the assigned region, screens loan and membership applications, and promotes PSSLAI products to members and the public safety sector.

The position requires strong communication, field marketing, and customer service skills, with the ability to handle inquiries and coordinate campaigns while meeting targets.

Qualifications

• Bachelor's degree or equivalent in Business Admin/Marketing/Management or related field.
• College undergraduates or graduates of vocational/associate programs may be considered with 3–5 years of solid sales experience.
• 1–2 years of relevant work experience in handling customer inquiries and promoting products or services.
• Willingness to perform sales activities and achieve targets with minimal supervision.
• Strong verbal communication, interpersonal and customer service skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willingness to perform field work and participate in field marketing activities as needed.

Responsibilities

• Performs sales activities, from leads generation through closing deals on his/her assigned territory.
• Conducts info-drive about the Association’s products and services to all units of PNP, BFP and other branches of the public safety sector within his/her area of responsibility to invite personnel to become members and avail loan facilities and other services.
• Organizes and manages specific marketing itineraries, campaigns and promotional strategies from conception to completion in line with management direction.
• Performs market scanning or research to evaluate demand for PSSLAI’s services and presence of competitors in the area.
• Receives, assesses and processes loan applications by following parameters set by process owners.
• Handles all customer inquiries on loan applications and other services to ensure clients are well informed about services available.
• Maintains and develops positive relationships with all PNP, BFP and other units of the Public Safety Sector to help achieve targets on deposits, loans and membership generation.
• Performs other tasks that may be assigned from time to time.

Skills

Sales experience

Customer service

Verbal communication

Interpersonal skills

MS Office

Field marketing

Self-motivation

Education

Bachelor's degree in Business Administration/Marketing/Management

College undergraduates or vocational/associate degree with 3–5 years sales experience

Tools

MS Office

Job description

Job Title: Member Service Assistant

The Member Service Assistant is primarily responsible for the marketing initiatives within their assigned region and meets the Association’s set targets for the year. The MSA is also responsible for the screening and evaluation of all membership and loan applications received in their assigned region, which includes but are not limited to assessment of loan/membership applications, submitted documents and others. The MSA also promotes and advises PSSLAI members on the products and services offered by the Association as well as handle all customer inquiries and ensure that the services provided by the Association is efficiently delivered to all concerned.

Job Summary

• Performs sales activities, from leads generation through closing deals on his/her assigned territory;

• Conducts info-drive about the Association’s products and services to all units of PNP,BFP and other branches of the public safety sector within his/her area of responsibility to disseminate and invite their personnel to become members of the Association as well as avail loan facilities and other services;

• Organizes and manages specific marketing itineraries, campaigns and promotional strategies from conception to completion in line with the direction of the Management;

• Performs market scanning or research in order to evaluate the demand for PSSLAI’s services as well as the presence of its competitors in the area where he/she is assigned at.

• Receives, assesses and processes loan applications by diligently following the parameters as set by the concerned process owners.

• Handles all customer inquiries on loan applications as well as other services and products provided by the Association to make sure that clients are well informed about the services that they could avail.

• Maintains and develops positive relationships with all PNP, BFP and other units of the Public Safety Sector to help achieve company targets on deposits, loans and membership generation.

• Performs other tasks that may be assigned from time to time.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or any related field.

• College undergraduates or graduates of vocational or associate degree programs may be considered, provided they have at least three (3) to five (5) years of solid and relevant sales experience.

• With at least one (1) to two (2) years of relevant work experience in handling customer inquiries and promoting products or services.

• Willing to perform sales activities and achieve sales targets while working with minimal supervision in a fast-paced environment.

• Has strong verbal communication, interpersonal, and customer service skills.

• Proficient in Microsoft Office applications (MS Word, MS Excel, and MS PowerPoint).

• Willing to perform field work and participate in field marketing activities as needed.