Mega FM - Workforce Management and Planning, SPX Express (Punturin, Valenzuela)

SPX Express; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Mega FM is seeking a Workforce Management & Planning Supervisor in Manila to oversee sorting operations, improve productivity, and align with safety standards. You will coordinate workflow, manage staffing, and drive performance to meet facility goals.

The ideal candidate has 2–5 years in ecommerce/logistics and proven supervisory experience with both direct and agency staff. This is an on-site role in Manila.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Prefer 2–5 years in ecommerce, logistics and warehousing.
• Experience supervising direct and agency staff.

Responsibilities

• Monitor functional team members including Shift In-Charge.
• Supervise daily sorting operations to ensure timely processing.
• Adjust workflow to maintain efficiency and meet targets.
• Enforce operational policies and procedures.
• Schedule personnel, conduct performance reviews, and coaching.
• Coordinate with Manpower Management for agency allocation.
• Handle day-to-day escalations and provide solutions.

Skills

Supervisory experience

Operations management

Scheduling coordination

Workflow optimization

Education

Bachelor's degree in Logistics

Job description

Mega FM Workforce Management & Planning Supervisor is responsible for overseeing and coordinating the planning and operational activities of a sorting facility. This role involves managing the workflow, ensuring efficiency, and maintaining safety standards. The supervisor will work closely with team members to optimize sorting processes, improve productivity, and meet organizational goals such as facility back room productivity and meeting the Ops Clock target.

Main Duties & Responsibilities:

• Monitor functional team members including the Shift In-Charge
• Supervise and coordinate daily sorting operations to ensure timely and accurate processing of items.
• Monitor and adjust workflow to maintain efficiency and meet performance targets.
• Implement and enforce operational policies and procedures.
• Manage scheduling of shifting personnel, prepare performance evaluation and conduct coaching session on a regular basis
• Analyze and coordinate with Manpower Management team for proper allocation of agency personnel
• Manage day to day escalations and provide solutions for operational issues

Requirements:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
• Has supervisory experience, both for direct and agency employees