Medical Virtual Assistant - Virtual Assistant

Buscojobs; Metro Manila; Remote; PHP 100,000 - 400,000; Full time

Job summary

A leading remote staffing agency is seeking a detail-oriented Medical Virtual Assistant for a remote position. The role involves managing patient communications, scheduling appointments, and maintaining records for a pediatric clinic. Candidates should have previous experience, excellent communication skills, and the ability to work independently in a quiet environment. Opportunities for professional development are included.

Benefits

Competitive salary

Opportunities for professional development

Supportive team environment

Qualifications

• Previous experience in a medical administrative or virtual assistant role.
• Familiarity with HIPAA compliance and patient confidentiality.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Manage incoming calls and respond to patient inquiries.
• Schedule and confirm appointments for established patients.
• Maintain accurate patient records and ensure documentation is complete.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Tech-savvy

Attention to detail

Empathetic and patient-focused

Tools

Google Workspace

Charm EHR

8x8 (VOIP phone and fax system)

Job description

Job Description

This is a remote position.

Virtual Rockstar is seeking a professional, detail-oriented, and highly organized Medical Virtual Assistant to provide full-time support to our client’s busy pediatric clinic. This remote role involves front-desk responsibilities, patient communication, and administrative tasks that are essential to delivering high-quality care. You’ll work closely with the office manager to ensure a seamless experience for patients and families.

We are looking for someone who is not only skilled and dependable but also professional in demeanor, able to work in a quiet, dedicated space away from others, and capable of managing multiple tasks at once.

About our client

Our client is a respected naturopathic pediatric clinic located in Scottsdale, Arizona. The practice is dedicated to treating children from birth to 18 years of age using natural medicines and prevention to treat their patients. Their mission is to empower and educate parents so they feel confident in making long-term health decisions for their children. The clinic offers a warm, calm, and supportive environment where parents’ choices are respected, and natural treatment methods are prioritized when appropriate.

Responsibilities

• Manage incoming calls and respond to patient inquiries via phone and email
• Handle new patient inquiries and assist in converting them into scheduled appointments
• Schedule and confirm appointments for established patients
• Send and verify completion of patient forms
• Maintain accurate patient records and ensure all documentation is complete
• Maintain the appointment calendar and waitlists
• Track new patient leads in Google Sheets
• Assist with appointment reminders and rescheduling
• Coordinate with on-site manager to ensure consistent and efficient communication
• Maintain patient privacy and uphold HIPAA standards
• Maintain thorough communication and pay close attention to detail

Tools and Platforms Used

• Charm EHR
• 8x8 (VOIP phone and fax system)
• Kajabi
• Google Workspace (Gmail, Drive, Calendar, Sheets)
• Jotform
• Kit

Requirements

• Previous experience in a medical administrative or virtual assistant role
• Familiarity with HIPAA compliance and patient confidentiality
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Professional demeanor and ability to work in a quiet, dedicated space free from distractions
• Tech-savvy with a willingness to learn new systems
• Empathetic, patient-focused, and collaborative
• Self-directed with a high level of attention to detail

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.