Medical Intake & AI QA Specialist - Night Shift

MicroSourcing; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health insurance from day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth opportunities

Inclusive culture

Job summary

MicroSourcing in Cebu, Philippines is seeking a Medical Intake & AI Quality Assurance Specialist to join our onsite team and support patient intake, scheduling, and AI workflow monitoring.

You will review AI-generated calls and messages for accuracy and tone, intervene when needed, and document findings to improve AI performance, while communicating warmly with patients about appointments and insurance updates.

Qualifications

• Experience in a patient-facing or healthcare-administration role.
• Excellent spoken and written English with a warm, US-friendly communication style.
• Strong attention to detail with ability to follow SOPs and escalate issues appropriately.
• Proficiency with multiple healthcare platforms and systems.

Responsibilities

• Monitor and review AI-generated calls, messages, and workflows for accuracy, tone, and compliance.
• Intervene, correct, or escalate interactions and document findings to improve AI performance.
• Communicate with patients warmly to assist with appointments and insurance updates.
• Test updated scripts, prompts, and AI-agent behaviors prior to deployment; assist with client demonstrations.
• Navigate EHR, practice management, CRM, and AI-monitoring platforms to support patient intake and scheduling.

Skills

Customer-facing

Fluent English

Attention to detail

Tech-savvy

US-hours availability

Tools

ModMed

eClinicalWorks

Jane App

Availity

Novitas

UMR

Job description

MicroSourcing in Cebu, Philippines is seeking a Medical Intake & AI Quality Assurance Specialist to join our onsite team and support patient intake, scheduling, and AI workflow monitoring.

You will review AI-generated calls and messages for accuracy and tone, intervene when needed, and document findings to improve AI performance, while communicating warmly with patients about appointments and insurance updates.