Medical Billing Specialist | 21k SOB

ISTA Solutions; Mandaluyong; Vor Ort; PHP 391.000 - 614.000; Vollzeit

Benefits dieser Stelle

Convertible to Cash Leave Credits

Health Insurance with free dependents

Annual Performance Appraisal

Paid time off

10% night differential

Zusammenfassung

ISTA Solutions in Mandaluyong, Metro Manila, is seeking a Center Operations Supervisor to lead day-to-day activities, ensure attainment of client goals, efficiency targets, and center performance. You will communicate with employees and customers for product and service inquiries, and ensure compliance with key benefit management programs.

The role requires coaching, performance reviews, and the ability to work independently across multiple projects while meeting deadlines, in a fast-paced

Qualifikationen

• 6 months of work experience in a similar function.
• Good English communication skills (verbal).
• Good English writing skills.

Aufgaben

• Oversee day-to-day operations of the center.
• Achieve client-set goals and efficiency targets.
• Communicate with employees and customers for product/service inquiries.
• Coach the team to meet performance goals.
• Escalate procedural and technical issues and guide staff.
• Track team performance and provide feedback.
• Conduct formal performance appraisals.
• Work independently across multiple projects with deadlines.

Kenntnisse

Customer service

Interpersonal skills

Flexibility

Attention to detail

Ausbildung

6 months work experience

Jobbeschreibung

• Overall in charge of the day-to-day operations of the center
• Responsible for the attainment of client-set goals, efficiency targets, and overall center performance
• Communicate with employees and customers to ensure prompt and courteous attention to all questions regarding products and services
• Responsible for knowing the intricacies and compliance standards of all key benefit management programs
• Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation
• Continuously coach the team to ensure the individual and team performance goals are achieved
• Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
• Tracks and monitors team performance; provides feedback to agents
• Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations
• Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities

• Overall in charge of the day-to-day operations of the center
• Responsible for the attainment of client-set goals, efficiency targets, and overall center performance
• Communicate with employees and customers to ensure prompt and courteous attention to all questions regarding products and services
• Responsible for knowing the intricacies and compliance standards of all key benefit management programs
• Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation
• Continuously coach the team to ensure the individual and team performance goals are achieved
• Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
• Tracks and monitors team performance; provides feedback to agents
• Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations
• Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities

Roles and Responsibilities

• Processing Referrals to BH Clinicians
• Assist with Inquires for All Telos Health Systems Employees
• Admin Assistance
• intake coordination

Requirements

Non-negotiable Requirements

• License/s: n/a
• Certification/s: n/a
• Work Experience (Same Function): 6 months
• English communication (Verbal): Good
• English communication (Written): Good

Skills / Industry Requirements

• Customer Service Skills Soft Desired
• Interpersonal Skills Soft Desired
• Flexibility Soft Required
• Attention to detals Soft Required

Benefits

• Convertible to Cash Leave Credits
• Health Insurance with free dependents
• Annual Performance Appraisal
• Paid time off
• 10% night differential

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives