Medical Associate - Appointment Setter

dnata; Philippines; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading aviation service provider in the Philippines seeks a Medical Associate to manage medical appointment bookings and respond to inquiries. This entry-level role requires excellent communication skills, attention to detail, and familiarity with Middle East culture. Ideal candidates are results-oriented and capable of multitasking in a dynamic environment.

Qualifications

• Understanding of Middle East culture is important.
• Must be able to communicate effectively with colleagues.
• Experience in handling medical bookings and records.

Responsibilities

• Answer calls and emails from Emirates senior management.
• Handle medical and dental booking appointments.
• Manage medical records with confidentiality.
• Receive and triage emergency calls.

Skills

Excellent written and communication skills

Problem solving and critical thinking skills

Versatility and adaptability

Detail oriented

Job description

dnata Clark Freeport and Special Economic Zone

Medical Associate - Appointment Setter

dnata Clark Freeport and Special Economic Zone

Key Responsibilities and Accountabilities:

• Responsible for answering Emirates Medical Services calls and emails from Emirates senior management, pilots, cabin crews and their eligible dependents.
• Handle medical and dental booking appointments, follow administrative processes and GCAA requirements for licensed flying crew
• Keep and manage medical records with utmost confidentiality
• Receive Employee Assistance Program cases, triage and book appointments following administrative processes.
• Receive and handle emergency calls coming to the Medical Hotline.
• Handle and triage as necessary the cases coming from the Medical Advise line.
• Achieve individual Key Performance Indicators (KPIs) to ensure agreed Service Levels are met. This will consist of meeting or bettering a set number of actions per working hour.
• Provide customers with specific and accurate product and service information to maintain quality service provision for all accounts
• Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers
• Have the capability to work on different accounts on a simultaneous basis to enhance overall productivity
• Achieve or surpass a set call Quality score on a weekly and monthly basis which will involve having calls recorded and assessed by a Quality officer / Team Leader
• Stay fully knowledgeable on all aspects of each assigned account/s. Subject matters include but are not limited to revised Standard Operating Procedures, Work Instructions, etc
• Other tasks may be assigned
• Initiative & Commitment to Achieve
• Organising for Results
• Team Work
• Problem solving and critical thinking skills
• Must be detail oriented with utmost focus on quality and efficiency.
• Results orientation with bias for action, versatility, and adaptability.
• Excellent written and communication skills
• Keen sense in providing detailed instructions to clients
• Understanding of Middle East culture is very critical
• Must be able to effectively communicate with colleagues and peers from other departments

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative, Customer Service