Massive Hiring! Customer Service Associate | Travel Reviews & Booking | Camsur

Sutherland Philippines; Camarines Sur; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading customer service provider in Camarines Sur is seeking a Customer Service Associate for their Online Shopping & E-Commerce account. You'll handle inquiries regarding orders, assist with returns or refunds, and ensure a seamless shopping experience. Ideal candidates should have strong communication skills and at least 2 years of college education or relevant experience. The role offers competitive perks including paid training and health benefits.

Benefits

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

Career development opportunities

Qualifications

• 2 years in college or relevant work experience.
• Strong operational knowledge of products and services.
• Ability to meet productivity and quality guidelines.

Responsibilities

• Handle order-related inquiries and assist customers.
• Guide customers through return or refund processes.
• Achieve and maintain required metrics and goals.

Skills

Excellent English written and verbal communication skills

Good customer service and problem-solving skills

Working knowledge of computers

Education

Finished at least 2 years in college or High School Graduate with relevant work experience

Job description

As aCustomer Service Associatefor ourOnline Shopping & E-Commerceaccount in Camsur, and you'll be handling order-related inquiries. You'll assist customers with return or refund issues, guide them through the process of returning items, and help them change or cancel their orders as needed. Your support will ensure a seamless shopping experience for our customers, enhancing their trust in our services.

What you’ll bring to the table:

• Maintain strong operational knowledge of products and services, prices, marketing, and promotional events;
• Provide clear and professional answers to various questions regarding customers’ order issues;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals

You’ll be a great match if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge of computers
• Good customer service and problem-solving skills

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities