Mandarin Bilingual Customer Support (Open to New Grads)

Equinix Asia Pacific; Eastern Manila District; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading technology company in Metro Manila is seeking a Mandarin Bilingual Customer Support representative. You will be the voice of customers, resolving issues and providing top-notch support. Candidates must have exceptional English and Mandarin communication skills, coupled with a customer-centric mindset. Training and career development opportunities are available in a positive, team-oriented environment. This role requires a willingness to work flexible shifts in a 24/7 support setting.

Benefits

Career development opportunities

Training sessions

Qualifications

• Must have exceptional English communication skills, both written and spoken.
• Customer-centered thinking is essential.
• Mandarin proficiency is required for customer interactions.

Responsibilities

• Respond promptly to customer inquiries via multiple channels.
• Maintain up-to-date customer cases.
• Document all customer interactions in our CRM system.

Skills

Exceptional English communication skills

Customer-centered thinking

Curiosity about technology

Proficiency in MS Office applications

Mandarin proficiency

Tools

Salesforce.com

Job description

Overview

Mandarin Bilingual Customer Support (Open to New Grads)

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Career Development: Elevate your skills with in-depth training sessions and stay ahead of industry trends. We are committed to your professional growth.

Customer Impact: Be the voice of our customers, resolving issues and providing top-notch support. Your efforts directly contribute to their satisfaction and loyalty.

Team Collaboration: Join a collaborative team that values your contributions. Embrace a positive work culture and thrive alongside supportive teammates.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Prioritize orders efficiently and maintain up-to-date customer cases.
• Provide accurate information and expertly assist in issue resolution.
• Document all customer interactions meticulously in our CRM system, Salesforce.com.
• Capture customer feedback, actively contributing to continuous improvement initiatives.

Product and Service Mastery

• Develop an in-depth understanding of our products and services, becoming a reliable specialist for customers.
• Stay abreast of the latest features and fixes, ensuring proactive knowledge ahead of customer queries.
• Promptly address customer concerns, utilizing Tier 2 support for more complex cases.

Qualifications

• Exceptional English communication skills, both written and spoken.
• Strong curiosity about technology, with a willingness to learn and adapt.
• Customer-centered thinking and a high level of empathy.
• Proven ability to thrive in fast-paced environments, handling tasks with finesse.
• Collaborative team player, always ready to support colleagues and foster a positive work environment.
• Mandarin proficiency as this position requires to interact with Mandarin speaking customers.
• Willingness to work flexible shifts, including weekends and holidays, in a 24/7 customer support environment.
• Proficiency in MS Office applications (Outlook, Word, Excel) is a notable advantage.