Mandaluyong - Customer Service Associate

Sitel; Urdaneta; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer service company in Pangasinan is seeking enthusiastic customer service associates to join their team. You will interact with customers via phone, chat, and email to ensure their questions are answered and concerns are addressed. Ideal candidates should be ready to provide excellent service and work well independently and in teams. Experience in a call center is a plus.

Qualifications

• Ability to support customers through phone, online chat, or email.
• Strong customer service orientation.
• Willingness to learn and adapt.

Responsibilities

• Provide exceptional service to customers over various communication channels.
• Build trust and maintain a positive brand image.
• Work collaboratively with team members.

Skills

Customer service skills

Communication skills

Teamwork

Problem-solving

Job description

Overview

About Us

Wordwide Corporate Center, Mandaluyong City

Job Summary

Foundever is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Responsibilities

• WOW Customers over the phone, online chat, or email
• Enthusiasm and a Be BOLD attitude with great customer service skills
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Build TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie

Experience Target

• Call Center experience a plus