Managing Consultant-SAP Concur

IBM; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

IBM Consulting is seeking an experienced SAP Concur and S/4HANA specialist to join our global delivery team in the Philippines. The role focuses on analyzing and resolving day-to-day incidents across SAP Concur, S/4HANA master data, and related business processes, with strong RCA and long-term fixes.

You will triage tickets, monitor interfaces, troubleshoot ABAP and middleware issues, and collaborate with cross-functional teams to ensure smooth ERP integrations and compliant testing, including

Qualifications

• 5+ years managing SAP Concur Expense and Travel implementations and production support.
• Strong experience integrating SAP Concur with backend ERP systems, especially SAP S/4HANA, and SAP SuccessFactors integrations.
• Experience with SAP Integration Suite/CPI and ICS integration environments.
• Minimum 2 end-to-end SAP Concur implementations in large enterprises.

Responsibilities

• Analyze and resolve incidents for SAP Concur, S/4HANA master data, and related processes within SLAs.
• Triage tickets to identify root causes and dependencies across teams.
• Monitor interfaces among SAP Concur, AMEX GBT, and S/4HANA; implement corrective actions.
• Collaborate with ABAP, CPI, and middleware teams to resolve errors.
• Document incident analyses, resolutions, and test results; support UT/SIT/UAT.

Skills

Incident management

Root cause analysis

Ticket triage

ABAP troubleshooting

UT/SIT/UAT testing

S/4HANA integrations

Tools

SAP Concur

SAP S/4HANA

SAP CPI/ICS

ABAP

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Key Responsibilities

• Analyze and resolve day-to-day incidents related to SAP Concur, S/4HANA master data, expense posting configuration, and related business processes, providing root cause analysis (RCA) and short-term and long-term solutions within defined SLAs.
• Perform ticket triage and accurately identify whether issues are related to user errors, master data, configuration, training gaps, system defects, integration failures, or cross-team dependencies.
• Monitor and troubleshoot interface failures across SAP Concur, American Express Global Business Travel (AMEX GBT), and S/4HANA, analyze interface records/logs, and implement sustainable corrective actions.
• Work closely with technical teams to investigate and resolve ABAP, SAP Integration Suite/CPI, and middleware-related errors.
• Configure, support, and troubleshoot end-to-end SAP Concur and S/4HANA business processes, with a strong understanding of integration touchpoints and downstream impacts.
• Provide functional expertise for Concur Expense and Travel, including expense processing, master data, expense posting, interfaces, and integration with backend ERP systems.
• Collaborate with business teams to explain root causes, provide guidance on error resolution, and recommend preventive measures to reduce recurring incidents and user errors.
• Coordinate with IT, Operations, Supply Chain, Finance, HR, and other cross-functional teams to resolve technical defects and ensure smooth implementation of system changes.
• Support SAP releases, HRSP updates, instance refreshes, and other system maintenance activities, including impact assessment and regression testing.
• Design and execute Unit Testing (UT), System Integration Testing (SIT), and User Acceptance Testing (UAT), including comprehensive positive and negative test scenarios.
• Support reporting teams with functional expertise and test scenarios required for reporting validation and integration testing.
• Prepare detailed functional specifications for technical teams developing custom integrations or enhancements, including business rules, interface requirements, error handling, dependencies, and comprehensive test cases.
• Provide recommendations to technical teams on development approaches that improve maintainability, monitoring, troubleshooting, and production supportability.
• Diagnose and resolve system defects, integration errors, configuration issues, and module-specific problems to ensure uninterrupted business operations.
• Proactively identify recurring defects and opportunities for process or system improvements, and drive long-term solutions to minimize production incidents.
• Maintain clear documentation of incident analysis, solutions, configurations, functional specifications, test results, and support procedures.

Required technical and professional expertise

Must-Have Skills

• 5+ years of hands-on experience managing SAP Concur Expense and Travel implementations and production support.
• Strong experience integrating SAP Concur with backend ERP systems, particularly SAP S/4HANA, and experience with SAP SuccessFactors/Core HR integrations.
• Strong experience with SAP Integration Suite/Cloud Integration (CPI) and/or SAP Integration Central Services (ICS) integration environments.
• Minimum 2 end-to-end SAP Concur implementation experiences in large enterprise organizations, covering requirements, design, configuration, integration, testing, deployment, and post-go-live support.
• Strong understanding of Concur-to-S/4HANA master data, expense posting, and financial integration processes.
• Proven experience troubleshooting interfaces, middleware, integration failures, ABAP-related errors, and data mapping issues in collaboration with technical teams.
• Strong incident management, troubleshooting, RCA, problem-solving, and SLA-driven production support experience.
• Ability to independently perform ticket triage, gap analysis, defect diagnosis, and solution identification.
• Hands-on experience designing and executing UT, SIT, UAT, regression, positive, and negative test cases.
• Experience preparing detailed functional specifications for custom integrations and technical developments, with sufficient detail for development and testing.
• Strong understanding of enterprise integration dependencies and the ability to assess downstream impacts of configuration or technical changes.
• Excellent communication and stakeholder-management skills, with the ability to work effectively with business users, technical teams, IT, Operations, and Supply Chain stakeholders.
• Strong documentation skills and ability to translate business requirements into clear functional and technical requirements.
• Mining industry experience is strongly preferred, particularly experience supporting large, complex, geographically distributed organizations.

Preferred technical and professional experience

Nice-to-Have Skills

• Experience with SAP Ariba and integration between Ariba, Concur, S/4HANA, and related SAP solutions.
• Experience with SAP SuccessFactors Employee Central/Core HR integrations.
• Experience with SAP Integration Suite/CPI development, monitoring, and troubleshooting beyond functional integration support.
• Experience with ABAP debugging and ability to analyze technical errors independently.
• Experience supporting large-scale global or multi-country Concur implementations.
• Knowledge of SAP S/4HANA Finance processes, particularly expense posting, accounting, master data, and financial interfaces.
• Experience with SAP release management, HRSP upgrades, instance refreshes, and regression testing.
• Experience developing or supporting automated monitoring, reporting, and reconciliation solutions for integrations and expense processes.
• Experience in mining, natural resources, or other asset-intensive industries.
• Knowledge of integration best practices, error-handling frameworks, and development approaches that improve production supportability.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.