Manager, WFM

Concentrix; Davao Region; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global customer experience provider is seeking a WFM Manager in Davao City. The role requires 1-2 years of experience managing forecasts, capacity planning, and scheduling. Key responsibilities include reviewing schedules, partnering with business teams, and leading performance evaluations. This position offers competitive incentives and promises to develop your project management skills in an engaging environment.

Benefits

Day 1 HM

Monthly Incentives Program

Qualifications

• 1-2 years of experience as a WFM Manager.
• Ability to organize and prioritize projects in a fast-paced environment.

Responsibilities

• Review forecasts, schedules, and plans for accuracy.
• Partner with teams to develop new staffing models.
• Lead efficiency and performance reviews in the Call Center.
• Ensure forecasting and scheduling tools are maintained.
• Develop forecasts and schedules for new programs.

Skills

Forecasting

Capacity planning

Scheduling software tools

Project organization

Job description

Candidate Profile:

• With at least 1-2 years of experience as a WFM Manager
• Must be willing to work onsite in Davao City, Philippines
• Experience with forecasting, capacity planning and scheduling software tools
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

Whats In for You

• Day 1 HM
• OMonthly Incentives Progra
• mCompetitive offe

Essential Functions/Core Responsibilities

• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
• Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
• Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
• Lead the development of forecasts, resource plans, and schedules for new programs