Manager, Customer Success (Mid Shift)

IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!

You will lead a team of Account Managers to drive the achievement of time-sensitive retention and growth targets for N-able products, solutions, and initiatives within the existing customer base. Collaborating closely with sales, partner success leadership, and cross-functional teams, you will develop scalable strategies, optimize team performance, and elevate customer satisfaction.

What You'll Do

1. Team Leadership: Manage a team of Account Managers responsible for achieving retention and growth targets within their designated Books of Business. Set performance goals, provide coaching, and conduct reviews.
2. Strategic Planning & Execution: Develop and implement strategies to meet retention, growth, and customer success objectives. Monitor KPIs, identify trends, and adjust tactics accordingly.
3. Customer Relationship Management: Oversee key partner relationships, support high-priority accounts, and foster a customer-centric culture.
4. Revenue Growth & Account Optimization: Guide the team in identifying growth opportunities and support account negotiations to maximize revenue and cross-sell/upsell potential.
5. Engagement & Business Reviews: Ensure regular customer success calls, business reviews, and outreach to align with partner goals and resolve issues.
6. Risk Management & Metrics: Use dashboards and reports to monitor account health, engagement, and success metrics, proactively addressing risks.
7. Customer Advocacy: Promote customer success stories and initiatives to improve satisfaction, NPS scores, and loyalty.
8. Cross-Functional Collaboration: Act as a liaison between Account Management and other teams, providing feedback and ensuring alignment.
9. Training & Development: Support team development through coaching and training, ensuring proficiency with tools and workflows.

What You'll Bring

• 5-7 years of experience in customer-facing roles such as sales, customer success, or account management.
• 3+ years managing or leading customer success or account management teams.

Purple Perks

• Medical and dental insurance
• Generous PTO and holidays
• 2 Paid Volunteer Days per year
• Employee Stock Purchase Program
• Pension with company contribution
• Weekly lunch allowance, monthly pantry and internet allowances
• Monthly allowance for miscellaneous expenses
• Giving program opportunities
• Learning and development programs
• Hybrid working model based on trust and flexibility

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company partnering with technology leaders to support companies worldwide with secure infrastructure and tools. We build strong relationships to help our customers thrive, supported by our diverse team of N-ablites committed to making a difference in IT.