Manager

Sun Life; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sun Life Philippines is seeking a results-driven operations leader to optimize processes and manage resources in a busy call center environment. You will guide teams, set performance goals, and ensure service excellence for clients.

In this role, you will drive KPI performance, align plans with company objectives, and collaborate with internal and external stakeholders to sustain efficient, high-quality operations that support Sun Life's client-centric approach.

Responsibilities

• Process optimization: Analyzing and improving operational processes. Implementing efficiency measures and streamline workflows.
• Resource management: Strategic planning, allocation, and optimization of various resources to ensure efficient operations and high-quality customer service.
• Team leadership: Hiring, developing staff, motivating, and managing teams. Setting performance goals and conducting evaluations.
• Performance monitoring: Tracking key performance indicators (KPIs). Analyzing data and identifying areas for improvement.
• Strategic planning: Developing and implementing operational plans. Aligning operations with company goals.
• Crisis management: Addressing unexpected operational issues and managing disruptions to normal business operations.
• Stakeholder management: Managing relationships with external partners and coordinating with other departments.

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

• Process optimization: Analyzing and improving operational processes. Implementing efficiency measures and streamline workflows.
• Resource management: Strategic planning, allocation, and optimization of various resources to ensure efficient operations and high-quality customer service.
• Team leadership: Hiring, developing staff, motivating, and managing teams. Setting performance goals and conducting evaluations.
• Performance monitoring: Tracking key performance indicators (KPIs). Analyzing data and identifying areas for improvement.
• Strategic planning: Developing and implementing operational plans. Aligning operations with company goals.
• Crisis management: Addressing unexpected operational issues and managing disruptions to normal business operations.

Stakeholder management: Managing relationships with external partners and coordinating with other departments.

Job Category

Call Centre

Posting End Date

28/10/2026