Management Trainee: Master Store Operations & Sales

Jollibee Group; Danao; On-site; PHP 201,000 - 335,000; Full time

Job summary

Jollibee Group is seeking a Management Trainee in Cebu to develop expertise in shift management and achieve store sales and profit targets while adhering to FSC standards. You will lead service crews, monitor productivity, and ensure compliance with health and safety regulations.

The role emphasizes hands-on supervision, customer service excellence, and execution of programs to improve efficiency and service quality during each shift.

Qualifications

• Customer service oriented with strong communication and leadership abilities.
• Ability to manage shift operations and supervise crew.
• Strong cash handling, reporting, and compliance with policies.

Responsibilities

• Achieve shift sales targets.
• Address customer feedback and complaints during the shift with top-tier service.
• Approve/disapprove leave applications during the shift in the absence of the Assistant Store Manager.
• Assist Store Manager in community relations activities.
• Clarify tasks and schedules during the shift.
• Ensure completeness of permits and store requirements (health certificate, permits, etc.).
• Ensure compliance with cash control, discipline, and company policies.
• Monitor crew productivity and man-hours during the shift.
• Ensure safety and security program effectiveness and standard procedures.
• Lead service crew to ensure product quality and availability during the shift.
• Track repairs, maintenance, and utilities costs; document actions and guidelines.
• Supervise opening and closing procedures and perform other assigned tasks.

Skills

Customer service

Leadership

Communication

Cash handling

Time management

Problem solving

Education

Hotel and Restaurant Management

Business related course

Behavioral Science

Industrial Engineering

Job description

Jollibee Group is seeking a Management Trainee in Cebu to develop expertise in shift management and achieve store sales and profit targets while adhering to FSC standards. You will lead service crews, monitor productivity, and ensure compliance with health and safety regulations.

The role emphasizes hands-on supervision, customer service excellence, and execution of programs to improve efficiency and service quality during each shift.