Management Trainee - Danao City, Cebu

Jollibee Group; Danao; On-site; PHP 201,000 - 335,000; Full time

Job summary

Jollibee Group is seeking a Management Trainee in Cebu to develop expertise in shift management and achieve store sales and profit targets while adhering to FSC standards. You will lead service crews, monitor productivity, and ensure compliance with health and safety regulations.

The role emphasizes hands-on supervision, customer service excellence, and execution of programs to improve efficiency and service quality during each shift.

Qualifications

• Customer service oriented with strong communication and leadership abilities.
• Ability to manage shift operations and supervise crew.
• Strong cash handling, reporting, and compliance with policies.

Responsibilities

• Achieve shift sales targets.
• Address customer feedback and complaints during the shift with top-tier service.
• Approve/disapprove leave applications during the shift in the absence of the Assistant Store Manager.
• Assist Store Manager in community relations activities.
• Clarify tasks and schedules during the shift.
• Ensure completeness of permits and store requirements (health certificate, permits, etc.).
• Ensure compliance with cash control, discipline, and company policies.
• Monitor crew productivity and man-hours during the shift.
• Ensure safety and security program effectiveness and standard procedures.
• Lead service crew to ensure product quality and availability during the shift.
• Track repairs, maintenance, and utilities costs; document actions and guidelines.
• Supervise opening and closing procedures and perform other assigned tasks.

Skills

Customer service

Leadership

Communication

Cash handling

Time management

Problem solving

Education

Hotel and Restaurant Management

Business related course

Behavioral Science

Industrial Engineering

Job description

The Management Trainee is responsible on the creation of higher level of expertise and mastery of shift management to be able to achieve store operations shift sales and profit targets and at the same time achieve the FSC standards and continuously improve productivity level of service crews.

Primary Responsibilities

• Achieve shift sales target.
• Address customer feedback and complaints during the shift, ensuring top-tier customer service.
• Approve/disapprove leave applications during the shift in the absence of the Assistant Store Manager.
• Assist Store Manager in community relations activities.
• Clarify tasks, activities, and schedules during the shift.
• Ensure completeness of government permits and store requirements (e.g., health certificate, mayor's permit, business permit, BIR permit, etc.).
• Ensure compliance with cash control, employee discipline, and all company policies and procedures.
• Ensure crew productivity by following crew schedule and monitoring man-hours usage.
• Ensure safety and security program effectiveness, implement standard procedures and control systems, document feedback, and conduct necessary follow-through and corrective actions.
• Ensure timeliness and accuracy of required reports.
• Execute cleaning activities (including opening and closing).
• Implement assigned programs and ensure standards compliance during shift
• Implement cost management activities, standards, and procedures during the shift.
• Implement customer survey and interact with customers during the shift.
• Implement feedback and suggestion system (from sales building to evaluation) during the shift.
• Implement manpower schedule.
• Implement proper store merchandising.
• Implement sales program during the shift.
• Implement scheduled preventive maintenance, provide feedback on supplier's service, and implement equipment checklists.
• Implement speed of service programs (turnaround time, table turnover during peak, attention to pending orders).
• Lead service crew for highest product quality and supplies availability, ensuring product availability during the shift.
• Maintain office organization and orderliness during the shift.
• Maintain optimum inventory levels during the shift and minimize usage.
• Manage and implement crisis prevention programs and processes during the shift.
• Manage overall floor control and shift operations.
• Monitor crew performance during the shift.
• Motivate and boost crew morale to achieve shift objectives.
• Perform other assigned tasks as needed.
• Supervise opening and closing procedures.
• Track repairs, maintenance, and utilities costs during the shift, recommend measures, and ensure proper documentation and guidelines implementation.

Education

College graduate preferably in Hotel and Restaurant Management, Business related course, Behavioral Science and Industrial Engineering courses.

PerformanceCost ManagementInventoryPreventionTurnoverProduct QualityIndustrial EngineeringOrganizationOperationsUtilitiesPreventive MaintenanceComplianceCorrective ActionsGovernmentMerchandisingAvailabilityCashSecurityEducationDocumentationMaintenanceEngineeringBusinessScienceCustomer ServiceSalesManagement