Management Trainee

Executive Optical; Makati; On-site; PHP 223,000 - 446,000; Full time

Job summary

Executive Optical in Makati seeks a Management Trainee to oversee day-to-day branch operations, handling customer engagement, sales tracking, inventory control, and staff supervision while ensuring compliance with SOPs.

The program includes structured training and certification in branch operations, customer service standards, and compliance protocols, with readiness for supervisory duties and nationwide field exposure.

Qualifications

• Graduate of any 4 year course.
• Preferably 2–3 years of experience in a management role in Food or Retail.
• Willing to start as Customer Care Officer and be assigned to Makati Head Office.

Responsibilities

• Participate and complete structured training programs and pass certification assessments in branch operations and customer service standards.
• Deliver training phase performance and results according to program design.
• Support daily branch operations via scheduling, resource allocation, and SOP adherence.
• Supervise frontline staff and store activities after certification, ensuring quality service and productivity.
• Monitor customer satisfaction and respond to concerns while sustaining service quality.

Skills

Customer service

Team supervision

Operations support

SOP compliance

Education

4-year degree

Job description

To oversee and support the execution of day‑to‑day branch operations—including customer engagement, sales performance, inventory control, team supervision, and administrative compliance.

Management Trainees are expected to successfully complete structured training programs and pass certification requirements in branch operational procedures as enablers to supervise teams and deliver on the retail scorecard.

Duties and Responsibilities

• Participate and complete successfully structured training programs and pass certification assessments in branch operations, customer service standards, and compliance protocols as a prerequisite to supervisory responsibilities.
• Delivery every training phase performance and result requirements according to the design of the training.
• Support daily branch operations by assisting in team scheduling, resource allocation, and ensuring adherence to standard operating procedures (SOPs).
• Supervise frontline staff and store activities upon certification, ensuring quality service, task delegation, and team productivity.
• Monitor and maintain customer satisfaction by responding to client concerns, ensuring service quality, and implementing feedback mechanisms.
• Assist in sales performance tracking by reviewing sales reports, identifying gaps or opportunities, and supporting the team in achieving branch targets.
• Ensure operational efficiency by supporting inventory management, process improvements, and compliance with safety and cleanliness standards.
• Coordinate administrative tasks such as timekeeping, report generation, documentation, and permit renewals relevant to branch operations.
• Promote a culture of accountability and service excellence, in line with the organization’s values and retail scorecard expectations.

Learning Exposure

• End‑to‑end branch operations and retail performance management
• Staff supervision and basic HR processes
• Customer service best practices and complaint resolution
• Inventory monitoring and reporting
• Store compliance and administrative procedures

Qualifications

• Graduate of any 4 year course
• Preferably with at least 2-3 years of experience as Management Role in Food or Retail Industry
• Willing to start as Customer Care Officer role
• Willing to be assigned in Makati Head Office
• Willing to do fieldwork and travel nationwide