Logistics Operations Support Coordinator

BEAWESOME, INC.; Davao City; On-site; PHP 400,000 - 600,000; Full time

Job summary

Awesome CX by Transcom is seeking a Logistics Operations Support Coordinator to act as a floater across Logistics, Warehouse, and Transportation, handling recurring reports, data entry, and order documentation to ease onshore teams. This role will own and update several logistics reports, assist with claims, and ensure accurate documentation.

You will support report generation, system updates in Oracle, and ticket creation for special requests.

Qualifications

• 1–3 years of experience in supply chain, logistics, order management, or admin operations.
• Experience with ERP, order management, WMS, TMS, or shipment tracking systems preferred.
• Strong data entry accuracy and attention to detail.
• Ability to follow SOPs, templates, and workflows.
• Comfortable performing repetitive, high-volume transactional tasks.
• Strong organizational skills and ability to manage multiple priorities.
• Clear and professional communication with internal stakeholders.
• Proficiency with Microsoft Excel, Outlook, Teams, and shared file management tools.

Responsibilities

• Prepare and distribute Domestic In-Transit and International In-Transit reports.
• Prepare and maintain the UPS Invoice Report and other logistics reports.
• Support claim escalations and order-related escalations across international customers.
• Create new customer ship-to sites in Oracle and internal transfer orders for the Supply Chain team.
• Process reservations, create internal requisitions, and attach shipping documentation to orders in Oracle.
• Update inventory and provide status updates; support mass site updates for National and Professional accounts.

Skills

Data entry

Attention to detail

Organizational skills

Communication

ERP systems

Tools

Oracle

DHL

Kenco

UPS

Amazon

WMS

TMS

Job description

Logistics Operations Support Coordinator for Awesome CX by Transcom

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Logistics Operations Support Coordinator for our Awesome CX by Transcom Davao site. This role is intended to act as a floater resource within Logistics, Warehouse, and Transportation, helping remove administrative burden from onshore team members by owning recurring reports, system updates, order documentation, ticket creation, claim follow-ups, data entry, and other routine tasks.

Key Responsibilities

Logistics Support

• Prepare and distribute the Domestic In-Transit Report.

• Prepare and distribute the International In-Transit Report.

• Prepare and maintain the UPS Invoice Report.

• Support the Kenco Cancelled Orders Report.

• Submit pickup requests as needed.

• Support UPS claim escalation follow-up.

• Support Passport Global claim escalation follow-up.

• Prepare and maintain the Duty Drawback Report.

• Follow established templates, SOPs, and escalation paths for all logistics reporting and issue tracking.

• Provide timely updates to the Logistics team on shipment, claim, or report-related exceptions.

Order Management Support

• Create new customer ship-to sites in Oracle for existing accounts.

• Create internal transfer orders for the Supply Chain team.

• Process hard reservations for internal and professional orders.

• Create internal requisitions for the Administration Department.

• Create DHL and Kenco tickets for special requests from Sales or to ensure customer requirements are properly followed.

• Support issue resolution and administrative follow-up for DTC Canada, U.S., and TikTok orders fulfilled through DHL and Kenco.

• Provide inventory updates, order cancellation support, and order status updates.

• Address routine requests and concerns from Murad internal departments.

• Create the Monthly Full Case Pack Ordering Report.

• Attach shipping documentation to sales orders in Oracle.

• Support mass customer site updates for National and Professional accounts.

• Update, soft reserve, and release Amazon FBA orders to DHL.

• Reserve and book Amazon DTC orders.

• Follow documented order management procedures and elevate exceptions to the appropriate onshore team member.

• Maintain accuracy when entering, updating, or attaching order-related information in Oracle.

Inventory Control Support

• Process inventory receipts, including processing all transactions into Oracle.

• Support AFN – Amazon and Amazon Canada inventory-related activities.

• Validate receipt information against supporting documentation before entry.

• Identify missing, incomplete, or unclear documentation and elevate to the appropriate Inventory Control or Operations owner.

• Support routine inventory data entry and transaction processing to reduce backlog and manual workload for the onshore team.

• Maintain accuracy and completeness in all inventory-related system updates.

What we are looking for

To be successful in this role, you must have… 1–3 years of experience in supply chain, logistics, order management, customer service operations, inventory control, or administrative operations support.

• Experience working with ERP, order management, WMS, TMS, or shipment tracking systems preferred.

• Strong data entry accuracy and attention to detail.

• Ability to follow SOPs, written instructions, templates, and standardized workflows.

• Comfortable performing repetitive, high-volume, transactional tasks.

• Strong organizational skills and ability to manage multiple operational priorities.

• Ability to communicate clearly and professionally with internal stakeholders.

• Proficiency with Microsoft Excel, Outlook, Teams, and shared file management tools.

• Experience with Oracle, DHL, Kenco, UPS, Amazon, or marketplace order support is preferred but not required.

Core Competencies

• Accuracy & Attention to Detail: Ensures all system updates, reports, attachments, and transactions are completed correctly.

• Follow-Through: Tracks assigned tasks to completion and escalates when information is missing or unclear.

• Process Discipline: Follows SOPs and standard work instructions consistently.

• Responsiveness: Supports operational requests with timely updates.

• Adaptability: Floats between Logistics, Order Management, and Inventory Control based on workload needs.

• Communication: Provides clear status updates and escalates exceptions appropriately.

• Confidentiality & Professionalism: Handles customer, shipment, inventory, and order information responsibly.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board

• Putting green

• Waterfalls

• Dance and yoga studio

• Pingpong tables

• Cafes

• Collaborative Workspaces

Our teams are more like family. That’s in large part due to our team building events and off-site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year-end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!