Loan Processing & Client Support Specialist

Nightowl Consulting; Philippines; On-site; PHP 300,000 - 500,000; Full time

Job summary

Nightowl Consulting in the Philippines is seeking a detail-oriented Loan Processing Assistant to support the end-to-end loan cycle. You will help customers complete applications, gather income verification, tax documents, and credit reports, and prepare files for underwriting.

You will review applications for completeness, maintain organized records, and communicate with customers, lenders, and third parties to provide updates and request missing information.

Qualifications

• Experience in loan processing workflows and document gathering preferred.
• Strong written and verbal communication skills.
• Ability to maintain accurate records and file documents securely.

Responsibilities

• Encompass experience preferred.
• Customer Assistance: You will assist customers in completing loan applications and gather necessary documents such as income verification, tax returns, bank statements, and credit reports.
• Application Processing: You will review loan applications for completeness and accuracy. This involves verifying information provided by customers, ensuring all required documents are included, and conducting preliminary assessments of creditworthiness.
• Documentation and Record Keeping: You will be responsible for organizing and maintaining loan files, ensuring that all documents are properly filed and recorded. This includes tracking application statuses, updating loan information, and preparing loan documents for underwriting.
• Communication and Follow-up: You will communicate with customers, lenders, and other stakeholders throughout the loan process to provide updates, request additional information, and address any concerns. Strong verbal and written communication skills are essential for this role. You must have experience w/ order outs and calling third parties
• Loan Processing Support: You will assist loan officers in processing loan applications by preparing files for underwriting, gathering necessary documentation, and ensuring compliance with regulatory requirements. This may involve performing initial credit checks, income calculations, and collateral evaluations.
• Compliance and Regulatory Requirements: You will stay updated on relevant lending regulations and guidelines to ensure compliance with legal and industry requirements. This includes following anti-money laundering (AML) protocols, fair lending practices, and data protection regulations.
• Administrative Tasks: You may be responsible for various administrative tasks, such as scheduling appointments, maintaining calendars, and preparing reports. Additionally, you may help with loan closing activities, including coordinating with title companies, attorneys, and other parties involved in the process.
• Relationship Management: You will establish and maintain positive relationships with customers, providing excellent customer service throughout the loan process. Building rapport and ensuring customer satisfaction are crucial for fostering repeat business and referrals.
• Continuous Learning: You should stay updated on industry trends, loan products, and underwriting guidelines. This involves attending training sessions, workshops, and keeping abreast of changes in lending practices and regulations.
• It's important to note that specific responsibilities may vary depending on the organization you work for and the loan officer's preferences.

Skills

Customer service

Communication

Attention to detail

AML compliance

Time management

Organizational skills

Loan processing

Job description

Nightowl Consulting in the Philippines is seeking a detail-oriented Loan Processing Assistant to support the end-to-end loan cycle. You will help customers complete applications, gather income verification, tax documents, and credit reports, and prepare files for underwriting.

You will review applications for completeness, maintain organized records, and communicate with customers, lenders, and third parties to provide updates and request missing information.