Level 1 Software Support Specialist — Global Tech

NCR Corporation; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

NCR Voyix is seeking a Software Support Specialist, Level 1, to provide remote technical support to NCR customers and their representatives. You will work with the TAC team, using established tools to diagnose, resolve, and communicate incident status while ensuring timely responses and adherence to KPIs.

The role involves assisting across Hospitality, Retail, Banking and Cloud NCR products, maintaining detailed logs, and collaborating with internal teams to deliver high-quality support.

Qualifications

• Minimum IV level of education as per official education categorization by the Ministry of Education of the Republic of Srpska or equivalent.
• No previous work experience required but experience in similar roles is a plus.
• Existing customer handling skills.
• Communication level and knowledge of the English language is a must, and knowledge of any other foreign languages is a benefit.
• Aptitude towards problem-solving and logical thinking.
• Strong work ethic and professional communication.
• Previous background, knowledge and/or experience with hardware and software is a benefit.

Responsibilities

• Responsible for providing support to service-entitled customers.
• Deliver remote resolutions, and status updates to reported issues while working directly with the customer using existing tools such as email, phone, and chat.
• Provide technical support for Hospitality, Retail, Banking and/or Cloud NCR supported products, systems, and other related software instances.
• Review incident history to determine recurring faults and trends.
• Use existing and current tools to remotely access customer environments to diagnose and resolve reported problems.
• Record detailed work notes/logs using the most current incident management system.
• Coordinate with dispatch services and other internal teams to the ensure timely resolution of customer-reported problems.
• Escalate problems to the next level if unable to resolve them in a timely manner by following existing and pre-defined internal and external escalation paths.

Skills

Customer handling

English communication

Problem solving

Technical troubleshooting

Team coordination

Education

IV level education

Tools

Incident Management System

Remote access tools

Email/Chat/Phone support

Job description

NCR Voyix is seeking a Software Support Specialist, Level 1, to provide remote technical support to NCR customers and their representatives. You will work with the TAC team, using established tools to diagnose, resolve, and communicate incident status while ensuring timely responses and adherence to KPIs.

The role involves assisting across Hospitality, Retail, Banking and Cloud NCR products, maintaining detailed logs, and collaborating with internal teams to deliver high-quality support.