Legal Tech Support Specialist - Hybrid, Growth & Impact

Thomson Reuters; Manila; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

Refinitiv is seeking a Product Support Specialist to provide customer service and technical support for Thomson Reuters Legal Tracker users. The role focuses on troubleshooting, guiding users on product features, and collaborating with internal teams to resolve complex issues.

Strong communication, problem-solving, and customer-centric skills are essential, with experience in CRM tools and a preference for familiarity with legal tech.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2–4 years of relevant experience.
• Experience in Call Center, Customer Service, or Technical Support.

Responsibilities

• Respond to customer inquiries via phone and e-mail with timely, accurate solutions.
• Guide users through product features and troubleshooting steps for legal software.
• Document interactions, issues, and resolutions in the CRM system.
• Collaborate with internal teams to escalate complex issues and provide feedback.
• Stay updated with product updates and changes in legal practices.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Teamwork / independence

Education

Bachelor's degree or equivalent

Tools

CRM software

Customer support tools

Job description

Refinitiv is seeking a Product Support Specialist to provide customer service and technical support for Thomson Reuters Legal Tracker users. The role focuses on troubleshooting, guiding users on product features, and collaborating with internal teams to resolve complex issues.

Strong communication, problem-solving, and customer-centric skills are essential, with experience in CRM tools and a preference for familiarity with legal tech.