Learning & Development Officer

Jollibee Group of Companies; Pasig; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

A leading company in the Philippines is seeking a dedicated Learning and Development Officer in Pasig. The ideal candidate will specialize in leadership development, manage LMS, and lead learning events while ensuring robust training interventions are effectively executed. This role offers a unique opportunity to impact organizational growth in a dynamic hybrid work environment.

Qualifications

• At least 5 years in Learning and Development, 3 years in Leadership Development.
• Proficient in learning management systems and tools.
• Willing to work in a hybrid setup in Ortigas, Pasig.

Responsibilities

• Perform Learning Needs Analyses and develop learning interventions.
• Manage LMS for user accounts and learning records.
• Lead and manage learning events and projects.

Skills

Leadership Development

Communication

Stakeholder Management

Technical Proficiency

Customer Orientation

Education

Bachelor’s Degree in Psychology, Business, or Education

Training in Learning Design and Development or Instructional Design

Tools

MS Excel

PowerPoint

Job description

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The Learning and Development Officer is responsible for:

Leadership Development

• Perform Learning Needs Analyses to accurately identify development gaps and properly determine the scope and scale of learning interventions.
• Recommend, design, and develop learning interventions to address leadership development gaps.
• Implement learning interventions using the most suitable modality or mode of learning delivery, or blends of various methodologies.
• Evaluate, analyze, and report the effectiveness of learning interventions to inform stakeholders of learning outcomes.

Learning Management System (LMS) Administration

• Perform end-to-end user account management for both SAP SuccessFactors Learning and JFC Learning Web platforms to ensure learner database completeness and report accuracy.
• Manage all activities related to the overall management of the Business Unit’s learning records.
• Serve as the main point of contact for the Business Unit, with Regional and Global Learning & Development partners, to ensure prompt and smooth communication and implementation of all LMS-related initiatives.
• Lead the execution of LMS-related initiatives within the Business Unit, ensuring timely implementation and compliance with Global L&D timelines and requirements.

Individual Development Plan (IDP) Process Lead

• Consolidate and validate IDPs, and curate learning interventions for all organic team members' IDPs within the Business Unit.
• Source and evaluate learning providers (if applicable) and facilitate enrollment in external training to ensure process efficiency and a positive learner experience.
• Manage all IDP-related learning records for data completeness and accuracy, maintaining a robust reference for analysis and decision-making.

Program Management and Liaison - Region and Global L&D Programs

• Lead the implementation of specified Region and Global L&D programs to maximize resources and ensure high participation and compliance.
• Represent the unit in Region and Global L&D workgroups to accurately convey the Business Unit’s context and needs concerning initiatives or projects.
• Localize communication and implementation of various programs to maximize participation and effectiveness.
• Serve as the main point of contact for the Business Unit with Region and Global Learning & Development partners to ensure prompt and effective communication and implementation of initiatives.

Learning Events and Project Management

• Lead and co-lead learning events, from content and theme development, committee creation, event execution, to post-event activities.
• Source, evaluate, and manage vendors to ensure high service delivery and achievement of stakeholder expectations.
• Manage learning events to optimize resources, stay within budget, and meet learning and event objectives.

Job Qualifications:

• Bachelor’s Degree in Psychology, Business, or Education is preferred. Any relevant Science or Arts Bachelor’s Degree can be considered.
• Completed training in Learning Design and Development or Instructional Design.
• At least 5 years as a Learning and Development practitioner, with significant, at least 3 years of experience specializing in Leadership Development.
• End-to-end Learning Design and Development experience, proficient in general functions of learning management systems.
• Strong skills in MS Excel and PowerPoint. An agile adopter of technology.
• Self-starter, with strong customer and stakeholder orientation.
• Willing to work in Ortigas, Pasig (Hybrid Work Setup).