Learning Content Developer

Bill Gosling Outsourcing; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Life insurance

Health benefits

Ongoing training

Amazing work culture

Job summary

Bill Gosling Outsourcing in Manila seeks a Learning Content Developer to create and develop internal training programs for our employees. The ideal candidate will possess at least 1 year of experience in adult education, curriculum development, or multimedia content creation and have a dynamic personality to lead in-person trainings.

The role includes creating training materials, interacting with team members, and maintaining training infrastructure. We offer competitive salary, health benefits, and a supportive work culture.

Qualifications

• Minimum of 1 year of experience in adult education or curriculum/content development.
• Knowledge of Workday is preferred.
• Understanding of ISO 9001 and 27001 is a plus.
• Ability to give and receive constructive feedback.
• Demonstrated initiative to share best practices.

Responsibilities

• Create training materials for various formats.
• Collaborate to develop training content.
• Design and maintain training infrastructure.
• Measure effectiveness of training programs.
• Conduct training sessions for team members.

Skills

Adult education

Curriculum/content development

Multimedia/interactive content development

Teamwork

Communication

Workday Learning

Tools

SCORM

SharePoint

Articulate Suite

Job description

Team Philosophy

We believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions specializing in customer care, sales, and financial services.

Learning Content Developer

We are looking for a creative and tech‑savvy individual passionate about using technology to create and develop internal training programs for our employees. The ideal candidate should also have a dynamic personality that can lead in‑person training programs.

Responsibilities

• Create presentation and training material involving the design, layout, and content development for in‑person, remote, and Computer‑Based Training modules.
• Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast‑paced environment where training is a value‑added focus.
• Work with Subject Matter Experts, Management, and others to create training objectives, material, and content.
• Design and maintain training infrastructure including the Workday Learning environment, SCORM‑based training modules, SharePoint, and the Articulate Suite. Experience with these tools is an asset to candidates.
• Learn new knowledge, software, and innovate while collaborating with others.
• Create testing questions and design systems and/or tools to measure and report on the effectiveness of training.
• Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer, and more.
• Provide feedback on training experiences by collating and analysing data evaluating our efforts and on trainee performance by providing feedback on participants who are excelling, performing, and/or struggling.

Qualifications

• Minimum of 1 year of experience in two of the following fields: Adult education, Curriculum/content development, and/or Multimedia/interactive content development.
• Preferably with knowledge of Workday (Workday Learning experience most desirable).
• Understanding of the objectives and impacts of ISO 9001 and 27001.
• Demonstrated teamwork, open communication and the ability to give and receive constructive feedback.
• Demonstrated job knowledge through understanding of the fundamental skills and procedures.
• Continuous learning and a winning attitude that strives for success and productivity.
• Initiative to share or apply best practices to improve personal performance and customer experience.
• Energetic and engaged at all levels.

Benefits

• Competitive salary commensurate with experience.
• Life insurance and health benefits available.
• Ongoing training and personal development.
• Amazing work culture where you can learn and grow.

Bill Gosling Outsourcing is a global leader in outsourcing solutions specializing in customer care, sales, and financial services.

EEO Statement

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.