Learning and Development Management Trainee

Anyone Can Cook; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading food service company in the Philippines is seeking a Learning and Development Management Trainee. This role involves standardizing best practices across service departments, designing effective training programs, and evaluating staff performance to enhance customer service. Ideal candidates will have excellent interpersonal skills and a passion for training and development.

Qualifications

• Strong communication and interpersonal skills.
• Ability to analyze and improve processes.
• Experience in training or development is an asset.

Responsibilities

• Standardize best practices across service departments.
• Design and implement training programs and materials.
• Evaluate performance and provide constructive feedback.

Job description

As a Learning and Development Management Trainee, you’ll be part of a dynamic team that equips our service-focused departments (sales, retail, customer service) with the know-how, skill, and confidence to consistently serve our customers with genuine and caring service.

What you will do

Standardization of Best Practices

• Learn from our veterans and identify the key quality quotient that differentiates good work from excellent work.
• Identify the gaps in current practices that result to operational challenges and propose process-driven and service-oriented solutions
• Collaborate with leaders, members to define best practices and processes
• Document standards and operating procedures as these are established, updated, or overhauled.

Design and Implementation of Training and Accreditation Systems

• Design appropriate training programs that focus on mastering processes for accurate, timely service
• Create engaging and effective training materials, activities that equip our front service personnel with the knowledge and skills to respond to our customers' needs.
• Develop and execute reliable assessments that determine readiness of trainees to perform operations and provide sincere service
• Conduct onboarding and refresher training sessions for front service departments

Champion Excellence through Performance Evaluation

• Define and implement sustainable ways to measure performance
• Monitor performance and provide feedback to guide continued development
• Serve as the expert on front service operations and customer experience